Skills: Microsoft Excel · Microsoft Outlook · Team Building · Control Flow · Leadership · Teamwork · Communication · Management · Process Improvement

1.Led and supervised a debt collection team focused on collecting high-risk bad loans.2.Scheduled and coordinated repossessions when all else failed.3.Taught collectors to get and keep people on the phone.4.Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.5.Performed phone monitoring and random call audits.6.Assisted staff in meeting collections goals.7.Helped staff succeed at maximum collections.8.Trained managed and… Show more 1.Led and supervised a debt collection team focused on collecting high-risk bad loans.2.Scheduled and coordinated repossessions when all else failed.3.Taught collectors to get and keep people on the phone.4.Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.5.Performed phone monitoring and random call audits.6.Assisted staff in meeting collections goals.7.Helped staff succeed at maximum collections.8.Trained managed and developed a strong collections team.9.Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability.1.Led and supervised a debt collection team focused on collecting high-risk bad loans. 2.Scheduled and coordinated repossessions when all else failed. 3.Taught collectors to get and keep people on the phone. 4.Always followed the Fair Debt Collections Practices Act and ensured collectors did as well. 5.Performed phone monitoring and random call audits. 6.Assisted staff in meeting collections goals. 7.Helped staff succeed at maximum collections. 8.Trained managed and developed a strong collections team. 9.Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability.Skills: Problem Solving · Customer Experience · Data Management · Analytical Skills Show less

Comfortable working with targetsPatience and ability to manage stressExcellent communication skills (written and oral)Skilled in negotiationProblem-solving