·  Currently manages service delivery for network voice track & having experience in network voice operations, monitoring, large VoIP network using CISCO voice solutions including CUCM, unity connection voice mail, and ISI call report and managing the IPT network of different customers such as Adecco(US) and providing technical assistance to their in-house networks teams on IP telephony related issues.                         ·  Currently working on CUCM version 11.5 and CUC 11.5, capable in troubleshooting along with knowledge in CISCO call manager, CISCO unity connection, and CISCO IP communicator application, different model of IP phones (8811, 7940, 7941, and 7942).