ELV and IT Technical support Engineer

#Managed issues and resolved customers' complaints in person, and onthe telephone.#Collaborated with team members to create and present new product proposals to company executives.#Make sure all deliverables arrive in good order, on time, and full customers’ requirements#Communicate the progress to both internal and external stakeholders#Achieved 100% of clients' deadlines, resulting in a 95% satisfaction ratingon customer feedback.

# Worked on GPON project Shiekh Maltoon with the team OFC Mardan.#Resolve, repair and install fiber optics systems and ensure that they work properly. Execute premises cabling and take care of the underground and underwater cabling requirements.# Repaired unsafe and defective lines safely and within companyguidelines, replacing faulty lines with new cables with excellentspeed and time management.# Attended Splicing on emergency cable breakages, promptly repairing problems during deadline-driven environments.#Attended Splicing on fiber cables without supervision or assistance. Take care of fiber splicing and rectify fiber optic problem areas. #Used wiring diagrams and optical-testing equipment (OTDR Power meter, Laser Light ) to identify faulty cables.

#Worked on a project for the AVAYA. #Handled complaints in a calm and diplomatic manner, organizingreplacements as required.#Worked under pressure to report technical issues to the supervisor to maintain proper connections.#Liaised with field engineers to coordinate prompt and comprehensive repairs (Distortion and Noise)#Resolved technical support calls each day with strong systems knowledge.#Responded to calls and web chats within the target timeframe, achieved the targeted 08+ calls per hour many times.#Collaborated with tech specialists to resolve complex issues

#Tracked network performance to identify weak points and implement improvements.#Maintained layer 2 devices performance with attention to both hardware and software needs.#Analyzed reported technical issues to diagnose, trace, and correct issues.#Kept networks updated by conducting installations, configurations,and maintenance