• Results-driven Business Analyst with a master’s in project management and extensive experience delivering service/product development & improvements in a cloud-native environment.• Skilled in Agile methodologies, business requirement gathering, and technical documentation.• Proactive problem solver with a positive attitude, capable of managing multiple priorities and driving process improvement.• Collaborative and communicative team player who can bridge the gap between technical concepts and user experience empathy.• Proficient in facilitating JAD sessions to gather project requirements and streamline deliverables.• Experienced in creating detailed business requirements and flow diagrams using MS Visio and Lucid chart.• Strong analytical skills in investigating complex scenarios and implementing solutions for improved user interface (UI) views.• Effective in managing project schedules, goals and prioritizing tasks using tools like Jira and Confluence.• Adept at analyzing web analytics and user behavior data to drive product improvements based on client feedback.• Skilled in debugging client issues and removing external impediments to ensure smooth progress and team productivity.• Expertise in mediating conflicts between teams and maintaining a commitment to the delivery timeline.• Excellent in supporting business architects and providing strategic direction for quality deliverables.