Sadiq Patel Email and Phone Number

Directed teams supporting a legacy Java-based member portal (10 clients, 1000s of active users); data warehousing solutions; and product leadership (provider portal). Contributed to product roadmaps and engaged with stakeholders to build scalable, reliable, maintainable platforms.Spearheaded cloud technology, modernization, security, and data integration for the member portal.Built and implemented POC for EDW to continue the transition toward a cloud-based ecosystem.Developed strategy on transitions from non-cloud to cloud; helped implement coding, testing, and Agile framework standards across all Scrum teams.Updated the Provider Directory Results to meet NCQA compliance; worked with Premera to show updated EOB disclaimer language by developing new text box elements on the page and making it configurable for clients.Facilitated Innovation Week which led to automated ticketing for core platform, decreasing response times.Implemented a mentorship program to support staff in a post-COVID setting with leadership skills.

Instrumental role in building and managing a multi-tiered technology support organization, including App Support, Data Engineering, and Application Development teams. Created onboarding and continual learning and development plans for all teams. Reported to the VP of Technology Operations.Grew team from 6 onsite individual contributors to 20+ global team members, enabling 24-hour support.Reduced time to respond to issues from 3+ weeks to less than 24 hours. Implemented Agile with Jira and Confluence to streamline processes and prioritize operational efficiency.Built an enrollment team tool to contact members; decreased work time by 50 hours with additional tools.Introduced standardized solutions for governmental reporting oversight, including federal EDGE and state encounters programs.

Built and managed a global team of 10 responsible for EDI support, EDI Implementation, data feed monitoring, ticketing, resolution, and escalation across the enterprise. Reported to the VP of IT Operations. Streamlined and automated CMS EDGE processes; saved $4M+ for a client by catching issues that would have led to interest or penalties.Increased scope of monitored data feeds from 0 to ~800; implemented automation to streamline issue identification, ticketing, stakeholder notification, and technical resolution.

Hired to lead a team of eight to support operations related to data acquisition. Directed ETL processes for the Population Health warehouse. Installed, facilitated training, and helped operate vMine proprietary data mining software for new client implementations. Updated and expanded data mining functionality to integrate with additional EMR (Electronic Medical Record) and Practice Management systems; implemented additional data types into the EDW, including 837 and HL7.Streamlined clinical guideline measure execution schedule process from 2 months to weekly.Reduced average support ticket resolution time from 26 days to 48 hours.

Configured, designed, developed, tested, and maintained applications to support business reporting and BI processes for BCBSA FEP Enterprise Data Warehouse. Migrated clinical quality initiatives, including HEDIS (Healthcare Effectiveness Data and Information Set), Case Management, Disease Management, and MEG (Medical Episode Grouper).