Senior Service Desk Technician
Current
Sydney, New South Wales, Australia
- Provided technical support both remotely and via phone, using remote support solutions like SCCM, RDP catalogued in a ticketing system: Service Now.
- Handled and resolved multiple service tickets per day related to O366, Azure AD as well as On-Prem AD.
- Installed, configured, and modified hardware and software of windows OS, mobile devices as well as printer to ensure optimal performance.
- Performed basic administration tasks such as user creation, password reset, restoring… Show more
- Performed basic administration tasks such as user creation, password reset, restoring deleted accounts linked with an email account, and enabling/disabling accounts.
- Assisted and troubleshot network problems, system issues, operating system update, and upgrade.