Currently working as Assistant Manager in the Department of Alternative Delivery Channel & Deposit OperationsTeam Leadership: Overseeing a 21-member team divided into three units, promoting collaboration and achieving departmental goals.Coordination and Problem Solving: Effectively coordinating regular operations and providing solutions to operational challenges, ensuring smooth and efficient processes.Process and Policy Improvement: Focusing on enhancing existing processes and policies, streamlining operations, and promoting compliance with industry regulations.

Engaged in a year-long attachment across various selective departments, offering the chance to acquire practical experience, foster a versatile skill set, and glean deep insights into organizational operations. My focus lies in enhancing problem-solving abilities, fostering collaboration, and honing effective leadership skills.I have had the privilege of working in the Project Management Office (PMO) department, overseeing and contributing to the successful execution of multiple critical projects. Notable projects I've been involved with include:Customer Digital Onboarding: I played an integral role in the planning, coordination, and execution of the Customer Digital Onboarding project, which aimed to enhance the customer experience by streamlining and digitizing the onboarding process.Electronic KYC Implementation: I was part of the team that led the Electronic Know Your Customer (KYC) Implementation project, ensuring compliance with regulatory requirements and implementing efficient electronic KYC processes.Contact Center Implementation: In the Contact Center Implementation project, I contributed to the setup and optimization of a responsive and customer-centric contact center, improving communication and support for our clients.Payment Gateway Facilitation: I had the opportunity to be involved in the Payment Gateway Facilitation project, which focused on enabling secure and seamless payment processing, enhancing the payment experience for both customers and the organization.