Sado Borcilo Email & Phone Number

United States

Spokane-Coeur D'Alene Area

Establish service levels and requirements for customer service, and outbound/inbound sales support.Draft, implement, and execute policies and procedures to facilitate a quality customer service experience.Maintain and continuously improve existing processes. Codify processes and procedures for new areas of interaction with customers (internal and/or external).Recruit, train, and motivate teams to meet and exceed service and sales targets.Identify and recommend or acquire updates… Show more Establish service levels and requirements for customer service, and outbound/inbound sales support.Draft, implement, and execute policies and procedures to facilitate a quality customer service experience.Maintain and continuously improve existing processes. Codify processes and procedures for new areas of interaction with customers (internal and/or external).Recruit, train, and motivate teams to meet and exceed service and sales targets.Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention.Act as a liaison between the customer service department and other divisions in the company.Establish performance metrics for customer service representatives, as well as methods to record, assess, and analyze customer feedback.Provide constructive and timely performance evaluations.Handle discipline and termination of employees in accordance with company policies and procedures.Contribute to a culture of visibility, transparency, & accountability.Oversee the daily workflow of the department.Prepare reports, analyze data and communicate findings to executive management.Performs other duties as assigned. Show less

West Chester, Ohio, United States

Manage $10M Customer Service business for North America. Develop, nurture, and maintain positive working relationships with key customer contacts. Ensure customer orders are processed timely and accurately in the SAP system, and ensure customers are receiving effective / proactive communication about order and shipping status. Evenly distribute the customer order workload in the team to ensure rapid response and coverage. Work closely with Procurement team to identify parts order trends and… Show more Manage $10M Customer Service business for North America. Develop, nurture, and maintain positive working relationships with key customer contacts. Ensure customer orders are processed timely and accurately in the SAP system, and ensure customers are receiving effective / proactive communication about order and shipping status. Evenly distribute the customer order workload in the team to ensure rapid response and coverage. Work closely with Procurement team to identify parts order trends and stocking issues. Work closely with the New Equipment sales team and the Field Service team to develop potential major machine upgrade projects. Tracking, analyzing, and reporting Key Performance Indicators (KPI’s) for the Customer Care team. Including, but not limited to: On Time Delivery, Parts Stock Out Analysis, Customer Ordering Trends and Warranty Trends as well as on time delivery, error reduction, communication, and customer satisfaction surveys. Show less

Cincinnati, Ohio, United States

I provide technical expertise & support to the SICK, Inc. Strategic Industry Teams, distributors, integrators, and customers with regard to the SICK, Inc. Vision and AutoID product portfolio.

I am Advantech’s Industrial Internet of Things (IIoT)/Smart Manufacturing (iFactory) Engineering Consultant, in the Manufacturing industry. My primary responsibility is to educate, develop, and grow my client’s knowledge of IIoT and Smart Manufacturing, so that they can attain all the benefits of the new Industry 4.0. I work to maintain a long term relationship with my accounts and maximize their adaptation of smart manufacturing. If a client wishes to use Advantech’s resources to… Show more I am Advantech’s Industrial Internet of Things (IIoT)/Smart Manufacturing (iFactory) Engineering Consultant, in the Manufacturing industry. My primary responsibility is to educate, develop, and grow my client’s knowledge of IIoT and Smart Manufacturing, so that they can attain all the benefits of the new Industry 4.0. I work to maintain a long term relationship with my accounts and maximize their adaptation of smart manufacturing. If a client wishes to use Advantech’s resources to complete their IIoT projects, I will also assist them with all the required steps, as well as with anything that is needed after the project is complete. I work closely with Customer Service, Product Management, Operations and other departments within Advantech to make sure every and all projects are completed to the customer’s satisfaction. Show less

Cincinnati Area, Ky

Technical Support: Assuming a role of both Technical and Customer Service provider, effectively processing highly technical support needs and communicating solutions to end-users via telephone, e-mail, and the InternetTraining: Conducting one-to-many end-user training courses onsite for the customer, within our in-house training facility, and over the internetApplications Engineering: Periodic onsite installation of CAM software requiring ability to seamlessly integrate product… Show more Technical Support: Assuming a role of both Technical and Customer Service provider, effectively processing highly technical support needs and communicating solutions to end-users via telephone, e-mail, and the InternetTraining: Conducting one-to-many end-user training courses onsite for the customer, within our in-house training facility, and over the internetApplications Engineering: Periodic onsite installation of CAM software requiring ability to seamlessly integrate product into various avenues of technical manufacturing systemsDemonstrations: Fulfilling technical sales support needs both in areas of demonstration and competitive analysisIdentify sales opportunities with potential and existing customersDemonstrate cutting edge software that increases efficienciesDrive opportunities through the full sales cycle salesPartner with Marketing on regional campaignsPromote software maintenance subscription and support contractsBe the face of SigmaNEST at industry events Show less

Rochester, New York Area

Travel to customer locations and fix issues with machinery, or install new purchases.

Help Students with any computer related issues that they may have.

Supply Chain Optimization:Was given the task to learn to use the program Supply Chain Guru to understand if it would be beneficial for TE in optimizing their current business framework.Auditing:Performed an audit on a plant closure by comparing actual events to guidelines in a corporate spec. to see if they were being fallowedInstructional Videos:Helped create instruction videos and online learning modules on the topic of Dies, High Speed Stamping, and various… Show more Supply Chain Optimization:Was given the task to learn to use the program Supply Chain Guru to understand if it would be beneficial for TE in optimizing their current business framework.Auditing:Performed an audit on a plant closure by comparing actual events to guidelines in a corporate spec. to see if they were being fallowedInstructional Videos:Helped create instruction videos and online learning modules on the topic of Dies, High Speed Stamping, and various Presses. Show less

Productivity Analysis:Gathered time data on a sonic quality machine to better understand its daily use. Then with a group of engineers designed and installed a way to keep track of total machine operating time to improve productivity.Auditing: Performed a quality audit on the consistency of how well certain hard-copy documents were being filled out, versus their electronic counterparts.

Norwich, Ny

Packaged medicine.

Did chores on a farm for the summer.