Responsible for operations activities within both sides of the platform, legacy business, and acquired residential businesses representing 140+MM in revenue. Direct responsibility of Purchasing, Warehousing, Facilities, Safety, Fleet management of 525 vehicles, IT services, acquisition integrations across multiple locations in GA, and FL.

Residential and Commercial Elec, HVAC, Security and Low voltage contractor in the b2b and b2c markets. Acquired additional companies and integrated them into the organization and contribute to the overall goals of the company. Employee base of over 1,700 over 7 states and multiple locations in the states as well as regional distribution centers to support the front line operations.

Managed all operational activities pertaining to the support and delivery of services across 3 operating states. Employee span was over 600 personnel from field techs, support staff, location and regional management staff. Developed operational KPIs to define a common scorecard across the different platform locations. Defined best practices, and standardized these services across the operational locations.

Managed multiple departments within the Service area, including Contracts Sales, Dispatch, Customer Service, Parts, Social Media and Customer Engagement, as well as; operational improvement projects across the company. Operational improvements include: significant gross margin improvement, efficiency and productivity improvement in all areas. Service Order up 14%, sales on track to all time high, restructured phone coverage model to reduce abandoned calls by 39%, streamlined call process to increase capacity by 21%. Developed key performance metrics that drove the operational improvements. Integrated a siloed organization into a fluid cohesive team that exceeded prior established benchmarks.

Sr. Program/ Project manager in the Global PMO area implementing changes in business operations that positively impact the efficiency, productivity, and bottom line profit of the business unit. Implementing world wide operational improvements through multifaceted teams. Identifying, developing, and installing process and controls to improve business operational effectiveness.

Responsible for the implementation of improved process and the subsequent improved profit for client companies through the work of a manged reengineering staff. Maintain key client contact and development of additional scope and improvement opportunities for clients. Provide assistance to the Business Analysis group in developing corrective action for client implementations.

Managed residential and commercial estimating, Information systems, fleet management (350+ rolling stock), appliance division $15M, Human Resources (greater than 1,000 employees), contract administration. Improved the throughput of operational areas by greater than 15%, and reduced costs in areas more than 10%.

Over my tenure with the company, I held numerous positions, as I acquired skills and was successful. These positions included Operations lead, Project Manager, Business Analyst, and VP of Re-engineering. As the VP of Re-engineering, headed a re-engineering staff of over 20 professionals implementing corrective business processes to increase efficiency, productivity, and profit in client companies. In the business analyst role, performed business analysis reviews of client companies, identifying issues and activities negatively impacted the company operations and profitability to client companies. Sold re-engineering services to client companies and had a greater than 70% conversion rate. As a PM and Operations lead, implemented processes and corrective actions with client companies to improve the business operations and bottom line profit.