Rinat Sadykov Email and Phone Number

Role: IT Systems AnalystCustomer: SberBankProject: Hashicorp Vault fork for Sberbank of Russia. Responsibilities: Ongoing private bank cloud Self-service portal automation scenarios development and continuous improvement.Tools\Skills used: Hashicorp Vault, JSON, XML, API, Python, Linux, Jenkins, Insomnia, Jira, Confluence, Draw.io, Agile, KanBan- Created Functional Requirements and design documentation using UML, Use Cases, Sequence diagrams.- Created screen / ui mockups for requirements documents;- Led acceptance testing prior to production deployment. - Acted as a technical liaison between end users, support team & software development 3rd party.- Implemented Agile KanBan practices through JIra inside my team;- Implemented test model(test cases, test cycle, test plans);- Following and driving release management process for regular releases and hotfixes.

Role: Project ManagerCustomer: Bank- Team: 15 people (frontend and backend software developers, QA, analysts, DevOps engineers);- Collaboration and communication with Product Owners;- Regular status updates and project reporting to Customer;- Team setup and candidates Interview;- First point of escalation and contact for our Customer;- Guide and support teams to run Agile and SCRUM ceremonies and processes;- People management(1-2-1 meetings, appraisal, etc.).Project:- Ongoing private bank cloud features development and continuous improvement (Products - Linux, PostgreSQL, etc.)

2018 - current time.Customer: Globe Japan Car Manufacturer – Europe division (2 DC in Netherlands).- IT Operations manager/team lead (70 shared people in total, 2 DC in Netherlands,700 CI in total, 11 teams under my supervision).- First point of escalation and contact in front of the Customer, acting as Major Incident/Crisis Manager;- IT Projects participation - collaboration with Project Managers, resource allocation, projects support, coordination, Acceptance into Service, projects closure;- day to day service improvement: CSIP and Lean activity;- Full ITIL process lifecycle(incident, change, problem. capacity, availability mgmt. process a etc, ).Projects completed:- Managed project to support our Customer to switch for complete remote work with no impact from COVID-19 lockdown(extra infra monitoring, reporting, VPN appliance reconfiguration, etc.);- "Linux servers patching automation solution(based on Gitlab, Docker and Python)."(Scope: ~200 linux servers. - Product owner, project coordinator;- "Datacenter migration(500 configuration items)" (Project coordinator role). + Expert assisting in the transition projects to perform acceptance into the service.- Prepared and conducted Disaster Recovery tests(paper test and real test).2015-2018Global Fashion brand:- IT Operations manager/team lead for infra teams(up to 80 shared engineers in total)(technical teams + ITIL process managers). 5 DCs around the world (more than 1000 configuration items);- First point of escalation and in front of the Customer;- Projects participation - IT projects participation, collaboration with PMs, resource allocation, Acceptance into Service;- day to day service improvement: CSIP and Lean activity;- Full ITIL process lifecycle(incident, change, problem. capacity, availability mgmt. process a etc, ).Projects completed:IT infra support handover from prev. Service provider to Fujitsu(1000 CIs, 5 DC). (Transition Manager, Project coordinator)

- Coordinated and managed transition of huge France multibrand holding infrastructure(summary ~1000 Configuration Items) from previous provider to Fujitsu. Planned and completed Acceptance into Service for Wintel, Unix, Storage, Virtualization, Enterprise Management, DBA Security, and different ITIL cross-functional services(Incident, problem, change, assets and configuration).

- Line/resource management for more than 100 Wintel engineers and team leads;- Skills management, preparing, tracking and implementing training and development plans for morethan 100 engineers and teamleads;- Candidates interview, resource planning, and projects assignment;- Wintel service standardization and improvement.- Yearly team assessment and appraisal;- New services introduction Projects completed:- transition of Wintel, Citrix services support from Fujitsu Sweden to Fujitsu GDC Russia;- Completed Due diligence for Service Desk outsourcing transition project;

- Managed team of System Administrators and Engineers to ensure all in scope IT services constantly operating well(wintel, storage, EM, virtualization, end user support, software delivery, packaging, etc).- Handling P1\emergency changes, escalations;- Working as a part of remote team to provide end-to-end service to our Customer(Service desk locatedin Lisbon and PMO located in Sweden, FMS engineers located all over the Europe)- Collaboration with local Customer IT coordinators with 3rd parties all over the Europe;- Assistance in managing vendors to maintenance and support;- Participated Transition, TechRefresh, AD migration projects as team member and coordinator;Projects completed:- Coordinated and participated IT infrastructure security audit and upgrade strategy development asrequired.- Monitoring and ITSM(SCOM and HPSM) integration to automate incidents creation;

Global Home appliance EMEA IT infrastructure support:• Participated Transition and Transformation project as a wintel engineer to complete and prepare Customer infrastructure from previous provider to Fujitsu support Windows 2003/2008 servers support including(AD, DNS, File, Print, WSUS, DFS• SCOM, SCCM support and configuration, • Software deployment\packging team participation and coordinator • Internal team tasks coordination with junior system administrators and engineers• following ITIL proccesses to provide (Incident, Change, etc)

• Internal Kazan office network, servers and client PCs support (AD, DNS, File.Print, Lotus Domino)• Training center network support to help IT trainers to run Microsoft, Oracle and other IT trainings;• Prometric and VUE test center support;Projects participated: • Network devices migration and installation for Cebtral Bank of Russia in Tumen, Yamal reguons• AD migration and RODC domain controllers implementation in Kazan office• Cadastral Chamber Repuflic of Tatarstan: "Сadastral accounting digitalization". Data imprort, preparation, correction. Overall IT infrastructure support consultancy for local IT team.