Company Profile:Richmond SES specializes in designing and supplying selective, unique and innovative solar, air conditioning and plumbing products for the construction industry. http://www.richmondses.com/. Achievements:-Established the technical department for MEP systems from ground zero building a team of 10 professionals from a single person unit.-Identified and introduced new products which expanded the product portfolio and established the company’s reputation as an MEP specialist.-Starting with basic solar thermal systems, build capabilities to offer solutions for design and supply of solar thermal water heaters, boiler systems, steam boiler systems, domestic water distribution systems, drainage systems, rain water channel systems, siphonic rain water collection systems and air conditioning systems.-Set up the after sales support department for providing efficient service to customers and generate additional revenues through annual maintenance contracts.-Developed outsourced vendors to provide turnkey solutions to clients with reduction on system costs ensuring competitive edge in the market.Key Responsibilities:-Manage the MEP Systems Engineering organization of the company providing a full range of services to customers from designing through installation, testing and commissioning to after sales support and maintenance of MEP systems.-Collaborate with the sales team in formulating marketing plans and territory plans utilizing feedback from systems engineers and understanding of local market requirements.-Hire, train and deploy systems engineers to build and sustain a professional high performance team to provide technical and marketing support.-Identify develop and manage a pool of vendors to procure outsourced products to offer complete systems meeting customer requirements.-Liaise effectively with consultants, engineers and clients to provide information and presentations on the company’s range of products, systems and solutions.

Achievements:-Successfully registered company products including solar thermal systems with Dubai Central Laboratory Department (DCLD), Abu Dhabi Urban Planning Council (Estidama) & QCC Trustmark Certification.-Worked closely with Bosch and built expertise for end-to-end management of solar thermal systems projects meeting client requirements.-Executed radiant cooling system projects including the first under-floor cooling system for outdoor swimming pools. Key Responsibilities:-Participated in design and execution phases of projects related piping systems, heating/cooling systems, steam generating boilers, rain water drainage systems, solar thermal systems and photovoltaic systems.-Analyzed technical specifications and requirements of RFP/RFQ and enquiries and produced technical responses including quotations, product submittals, product compliance statements and clarifications to queries from clients, contractors and consultants.-Designed mechanical scope of MEP projects and followed up for approval of design and drawing submittals with consultants. -Collaborated with sales and marketing department in business development activities including product presentations to client and consultants.-Built productive relations with MEP consultants and provided required technical inputs for specifying company products in upcoming projects.-Provided required technical support to site teams in all activities related to installation, testing, commissioning and maintenance of MEP systems.

-Introduction to MEP systems (Piping, HVAC, Solar thermal and photoelectric).-Introduction to numerous MEP system designs.-Onsite Experiences of the installations of various mechanical systems.

Company Profile:-CrysTelCall is a leading contact center based in Jordan providing a full range of inbound and outbound services to corporate clients across North America. http://www.crystelcall.com/ Key Responsibilities:-Worked as a part time Customer Service Representative responding professionally over the phone to resolve customer queries meeting predefined standards of service.-Assured consistent delivery of top class customer service leading to fostering of customer loyalty and retention based on satisfaction of expectations.-Contributed to sales activities including order tracking, data entry, analysis and generation of periodic reports.-Trained new and existing staff on client products and services, customer handling techniques and contact center technologies.-Participated in programs for delivering continual improvements to processes and procedures for enhancing productivity, performance and service quality.