Sarah Drenzek, M.Ed., Lmhc Email & Phone Number

Boston, Ma, Us

Eden Prairie , Mn, Us

Boston, Massachusetts, Us

▶ SNAPSHOTDrive integration of behavioral health care coordination services into outpatient primary care settings for adults at risk of an escalating behavioral health condition. Influence planning of services, functions and solutions to engage members in care to close gaps, mitigate risks, build resiliency and ensure continuity for patients moving from higher to lower levels of care.Collaborate with health plan team, psychiatrists and other clinical staff to ensure that all clinical services are in compliance with state requirements, regulations and internal quality improvement guidelines. Drive program and process improvements through analysis of HEDIS (Healthcare Effectiveness Data and Information Set) and other reports to identify industry and service delivery trends.▶ ACHIEVEMENTS✓ IMPROVED PATIENT OUTCOMES BY MAXIMIZING MONTHLY REFERRAL RATE TO THE INTEGRATED CARE MANAGEMENT PROGRAM• Identified providers with the highest need for ICM services by evaluating high risk patient reports, analyzing data, identifying trends and meeting with providers to present ICM services. ✓ EXPANDED CONNECTIONS WITH CLINICAL PROVIDERS • Achieved 550% of quota for presentations to providers focused on substance abuse and chronic pain. Completed 22, when the original goal was four, with no additional time cost by strategically restructuring to reach a larger audience. • Completed 133% of quota for presentations promoting the Community Support Program.✓ MACRO- TO MICRO-LEVEL COMMUNICATION & INFLUENCE• Guide practices on program implementation and compliance by leveraging an understanding of how macro-level initiatives affect service delivery. • Serve as a subject matter expert and key voice on trends with external agencies, vendors and on subgroups within Beacon (provider quality management, medical directors, doctors, substance use clinicians). • Developed engaging, research-based training for Beacon leadership to deliver to PCC providers.

Needham, Ma, Us

▶ SNAPSHOTLed clinical, operational and financial design and delivery of multiple programs with six direct reports. Influence extended across the entire Cape Cod & Islands DCF office: 80 social workers, 12 supervisors, four area program managers and one director. Examined market insights and monitored trends and external landscape to inform service delivery. ▶ ACHIEVEMENTS✓ LED PROGRAM STRATEGY OVERHAUL WITH A METRICS-DRIVEN, PERSON-CENTERED APPROACH• Drove down residential placements 72% in less than two years, drastically reducing service costs. Performed weekly cost-benefit analysis on current level of care for each client to forecast and map resource requirements while managing capacity, risk and contingency planning. • Led stakeholders through the design process from initial research through launch for:▶ YOUTH VILLAGES: A high-end, comprehensive service offering on-demand, 24/7 clinician visits to deescalate children in crisis and guide families on safety planning.▶ FAMILY SUPPORT PROGRAM: Nicknamed a “residential without walls,” this afterschool program ran multiple days per week and offered counseling, academic support and activities to reinforce learning of social skills. ✓ PROVIDED COST-EFFECTIVE FINANCIAL LEADERSHIP WHILE BALANCING COMPETING PRIORITIES• Analyzed trends and forecasts in collaboration with DCF to plan a combined $16M budget: $2M support and stabilization services, $4M foster care, $10M residential. • Garnered buy-in from skeptical people on budgetary decisions and led programs within budget. ✓ KEY RESOURCE ON CRITICAL ISSUES• “Start with Sarah” was an often-used phrase due to expertise as a high-level decision maker and ability to explain complex concepts to diverse audiences.• Resolved problems with vendors, identifying and escalating potential roadblocks or issues. Trusted as a sounding board and liaison between parties due to ability to direct solution-focused conversations.

Needham, Ma, Us

▶ SNAPSHOTLiaison with responsibility for confirming behavioral health referral authorizations for external providers and coordinating treatment planning meetings for families receiving behavioral health services from the MA Department of Children and Families. Structured clinical treatment plans in compliance with regulation standards for Family Team Meetings. Maintained accurate and thorough records using the Virtual Gateway System. ▶ ACHIEVEMENT: Praised for consistent collaboration with state child protection social workers to ensure that contracted agencies offer comprehensive, need-based outpatient and residential services to families.

Master Of Education - Med, Clinical Psychology

Bachelor Of Arts - Ba, Psychology