- Manage all Activities Related to Strategic or Tactical Purchasing, Material Requirements Planning, Inventory Control, Warehousing or Receiving.- Monitoring all Parts Allocation, Ordering & Consumption Between Vendors, Suppliers, Distributers and local W/H- Safety Stock and Buyback Monitoring .- Preparing & Monitoring all Parts Operation KPI .- Preparing accurate forecasts to ensure maximum spare parts availability.- Claim Procedure Validation And Compensation Monitoring… Show more - Manage all Activities Related to Strategic or Tactical Purchasing, Material Requirements Planning, Inventory Control, Warehousing or Receiving.- Monitoring all Parts Allocation, Ordering & Consumption Between Vendors, Suppliers, Distributers and local W/H- Safety Stock and Buyback Monitoring .- Preparing & Monitoring all Parts Operation KPI .- Preparing accurate forecasts to ensure maximum spare parts availability.- Claim Procedure Validation And Compensation Monitoring And Discrepancy Solving.- Monitoring & Investigating DOA and RMA Parts to Cost Saving.- Developing Strategy to Increase Market Share Based on Parts Availability.- Train Distributors Manpower With Related Policies and Guidelines Show less

• Ensure highly motivated and the best skilled work force in place.• Provide training to service engineers & contact center agent on the new models launched and repair techniques. Mitigating the repeat repairs and enhancing level of technicians.• Ensure all customer complaints are resolved in a timely manner.• Validate all Training Materials (Manuals, Processes, Policies) for relevancy and accuracy and provide prompt feedback within a week.• Working closely with Authorized… Show more • Ensure highly motivated and the best skilled work force in place.• Provide training to service engineers & contact center agent on the new models launched and repair techniques. Mitigating the repeat repairs and enhancing level of technicians.• Ensure all customer complaints are resolved in a timely manner.• Validate all Training Materials (Manuals, Processes, Policies) for relevancy and accuracy and provide prompt feedback within a week.• Working closely with Authorized service center personnel by providing them with technical support and resolving their issues related to AV products. Show less

• Optimization & Evaluation the Service Network,• Planing for Service Improvement in ASC's,• Implementation Training for More than 1000 AV Technician/Administrative in 300 Authorized Service Center yearly.• Development approaches to maximize network coverage and maintaining the first rank.

• Meeting up with ASC management to highlight technical issues of service centers such as service infrastructure, technical skills of service engineers, repair activities.• Implementation evaluation of ASC's with incentive and penalty program .• Enhance performance by focusing on KPI index of Representatives

• Ensure technical skills of all engineering team members are updated regularly and meeting the operational requirements.• Ensure all customer complaints are resolved in a timely manner.• Validate all Training Materials (Manuals, Processes, Policies) for relevancy and accuracy and provide prompt feedback within a week.• Working closely with Authorized service center personnel by providing them with technical support and resolving their issues related to AV products.• Maintain… Show more • Ensure technical skills of all engineering team members are updated regularly and meeting the operational requirements.• Ensure all customer complaints are resolved in a timely manner.• Validate all Training Materials (Manuals, Processes, Policies) for relevancy and accuracy and provide prompt feedback within a week.• Working closely with Authorized service center personnel by providing them with technical support and resolving their issues related to AV products.• Maintain training records, upload training materials to Training Management System. Show less

• Giving training to customer service executive and Engineers about new technologies and Samsung Policies.• Ensure all service procedures as defined by the vendors are followed in practice• Ensure highly motivated and the best skilled work force in place.• Provide training to service engineers & contact center agent on the new models launched and repair techniques. Mitigating the repeat repairs and enhancing level of technicians.

• Regional Training holding of samsung pruduct to Samsung Authorized Repair Vendors.• Ensure workshop practices are carried out in line with samsung Care service standards for safety and reliability.• Validate all Training Materials (Manuals, Processes, Policies) for relevancy and accuracy and provide prompt feedback.