Lead It Solutions Engineer
CurrentDuties and responsibilities :-- Track issues on all charging systems. ( SDP, AIR and PCRF).- Using Advanced SQL to track the issues.- also type bash script to automate tasks.- Track issues on EAI and contact the second line to solve them.- Handling EAI/Charging/USSD individual complaints.-Assisting Customer service to build knowledge to solve issues.-Solve assigned tickets for the supported systems within SLA.-Solve Roaming issues.-provides reports and analysis daily/monthly regarding the support system.