- Implementation, setup and configuration of the WAN network by considering the needs of users, access, workflow, information by mastering the management of network equipment such as switches and routers.- Configuration and maintenance of the network by controlling its permanent and momentary status by monitoring the output of monitoring software- Identification and timing of vulnerable network points, network hardware or software faults, and troubleshooting of hardware and software problems.- Analyze events- Communicate with site technicians or third parties responsible for resolution

- Team management- Supervision for network monitoring , maintenance , equipment status- Supervision of service monitoring , Linux servers , Storages and VMs , Microsoft service- Follow the critical network issues and update to FO and NOC Managers- Optimize and improve the team performance in terms of organization and proper size- Organize and run regular team meetings to cascade information and collect information-Ticket Auditing analyses report and preventive guidance, and train FO engineer- Controlling MTCT,MTTA and other KPI for each engineer- Fault management- Performance management- Analytical & Problem Solving- Customer Expectation Management

- Provide solutions for support and maintaining B2B network services- Follow to Monitor and improve customer satisfaction with the quality of service delivered- Designing & implementing LAN, WLAN, WAN platform (LTE/Wireless /Fiber-optic/XDSL) - Managing & controlling Core, Distribute, Access and End Point devices - Following and tracking the latest status of ticket raised by projects teams of HiWEB and enterprise customer- Evaluating staff performance based on balanced scored card of projects and reporting to managers.- Documenting and following up on important actions and decisions- Measuring service levels to ensure agreed IT services are delivered

- Comfortable working on all devices of Mikrotik- Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.- Exceptional ability to analyze and resolve the issues of the customers.- Maintained and provisioned internet circuits for customer ranging from T1 to T3- Use of monitoring tools to diagnose and troubleshoot network failures.- Supported clients ranging from private companies to government and banks- Documentation such as WIKI- Work on AAA platforms such as Radius and/or TACACS- IP Planing System improvement

- Managed control protocols for LAN / WAN infrastructure.- Proactively used monitoring tools (alarms, trending graphs) to determine production issues.- Monitored, analyzed and cleared network alarms at noc- Collaborating with other departments to resolve client issues- Responding to all Level2 tasks