Saeed Hossain Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Successfully handled a large volume of customer queries, complaints and transactions while maintaining a legendary customer experience.- Executed large volume of transactions and payments based on customer requests on daily basis.- Obtained in-depth knowledge of Canadian banking products, policies and services offered to customers.- Effectively identified and resolved customer issues, ensuring smooth customer service.- Ensured all the regulatory requirements are met by being compliant.

Dhaka, Bangladesh

- Established, retained, and deepened relationships with customers to achieve sales goals and provide quality customer service and product knowledge while addressing their business needs.- Analyzed and reviewed loan and credit applications in accordance with authorized limits.- Monitored processing of loan applications and credit investigations.- Administered corporate, commercial and personal loan accounts.- Advised customers on the commercial and personal financial services corresponding to their needs.- Evaluated and reviewed loan and credit applications and collateral and made recommendations.- Prepared credit applications for approval while establishing credit limits and determined repayment plans or schedules in accordance with authorized limits.- Ensured collection of overdue or delinquent accounts.- Ensured credit policies and procedures are followed according to established guidelines and applicable legislation.- Prepared credit and loan reports.- Reviewed, verified, and processed bills & invoices received for the team to ensure accurate and timely payment.- Managed assigned portfolios pro-actively to build lasting relationships, discover their financial needs, and tailor products and service recommendations to achieve customer delight.

Dhaka, Bangladesh

- Assisted senior staff in internal management and monitoring of customer profiles/accounts.- Supported credit memo preparation, transaction execution, and financial analysis of customers.- Reviewed, verified, and processed bills & invoices received for the team to ensure accurate and timely payment.

Dhaka, Bangladesh

- Attended In-house Foundation Training on Banking Practice of EBL - Attachment to different departments of the organization on weekly basis for better understanding of how the different functional departments work.

Taught students from Class 1 till Class 8 (all subjects). O Levels (Maths, Accounting, Economics). A Levels (Maths and Accounting)

Published latest news regarding technology and science

Spent majority of the time in General Banking. Also gained some brief idea on Foreign Exchange and Customer Service (Card Division)

Certificate In Foundations For Accounting

A comprehensive program covering current accounting standards, procedures, and principles. Accredited by the CPA, featuring four courses.

Master Of Business Administration (Mba), Management

Successfully completed MBA with 'Cum Laude'. Major was in Finance.

Bachelor Of Business Administration (Bba), Accounting

Graduated on 2013. Major was in 'Accounting and Finance'

Graduate, Accounting

Completed A Levels in 2009. Concentration was on Mathematics and Accounting.