Forevermore is an out of the box concept created by me upon the request of Swish the owner of this franchise. I leveraged my skills and 20+ years of experience come up with the new concept, build the kitchen, recruit overseas, orchestrate the menu closely with the R&D department, creating the SOPs. Our utmost goal was to deliver a remarkable customer experience to our users... and our sight now goes to expanding inside and outside Kuwait.My detailed job description: [Ensuring Optimal Performance] 1- Support and lead the team to deliver service excellence. 2- Lead, manage, and inspire the F&B Division, including Outlets, Banquets, Culinary, and stewarding. 3- Ensure all service standards are applied to the Team. 4- Ensure the implementation and adherence of standards in guest service 5- Connect all the departments 6- Hold the team accountable 7- Recruit, train, and create retention programs 8- Ensure the achievement of Employee Engagement Survey objectives 9- Develop and support Profit Centers in supporting Centre Managers[Optimizing Revenue] 1-Analyze Food & Beverage business trends 2- Develop accurate forecasts and strategies to maximize profits. 3- Develop and implement strategies, practices, and promotions 4- Implement effective control of food, beverage, labor, and operating expenses throughout the Food & Beverage division. 5- Upgrade the customer service to world-class and abide by the highest industry standards 6- Secure partnerships with other industry players