A technocrat with over 18 years of experience across Product Support, On-boarding of new customers, Program & Project Management and Product Owner. Insightful experience in providing Product Support and implementation of eCommerce Portal. I have worked in Agile Development Life Cycle from Conceptualization, Finalization of Product Specifications, Client Handling, Change Request Management, and Cross-functional Coordination for effective positioning of the product in the market. I have gained experience in building products and managing the complete spectrum of product deliveries.My key strengths include successful analysis and problem-solving expertise negotiation and focusing on conceptualizing business needs and translating them into viable technical solutions. I have proven people management skills; identifying and addressing individual skill gaps, facilitating individual development opportunities, conflict resolution and aligning the team to team goals. I am known as an excellent communicator who builds productive stakeholder relationships while leading diverse teams to exceed all performance expectations.