Saeed Khider Email & Phone Number

Neom

Riyadh, Saudi Arabia

Reporting to CEO, I am concerned with improving and growing the business, by establishing and developing relationships with customers, suppliers and other partners. I am responsible for: Product Management • Define product vision, strategy and roadmap.• Develop positioning and sales playbooks for the products.• Communicate products strategy to all of the relevant participants and stakeholders.• Facilitate decision-making across cross-functional teams to deliver products that drive aggressive user and business growth.• Work closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met and deliver customer-focused services.Alliances & Partnerships• Manage the strategic business relationships with BTAS key strategic partners.• Manage channel communications to ensure effective governance of the relationship and maximize long-term value for BTAS and its partners. • Manage vendor certification process for certain vendors.• Develop sales tools and collateral in collaboration with BTAS partners.Marketing• Oversee Marketing effort and linkage to BTAS objectives.• Work with marketing team on events to establish tone, direction, content, speakers, and logistics.• Assist Marketing Team build and execute marketing strategy/plan and budget to engage partners and drive opportunitiesCompliance Management• Oversee Compliance with Regulatory Bodies • Vendor Certification/Recertification programs and audits• Scrutinize technical proposals as well as legal and contractual terms prior to sign-off to outline probable risks.Special Projects• Supervise large-scale projects for delivery assurance• Act as the customer advocate articulating the customer’s needs.• Direct, hands-on Management/Supervision of mega/special projects.• Address project escalations to facilitate quick resolution.• Work with internal departments and external suppliers as necessary.

Al-Riyadh Governorate, Saudi Arabia

Reporting to Operations Manager, I am responsible for all running projects under the ICT business vertical. Key Responsibilities:• Directly supervise the implementation of BT Al Saudia’s new ERP platform.• Manage project revenue and forecasts.• Manage Supplier (subcontractor) Relationships.• Oversee Project Managers’ performance and address project challenges when needed.• Direct, hands-on supervision of mega/special projects.• Address project escalations to facilitate quick resolution.• Scrutinize technical proposals as well as legal and contractual terms prior to sign-off to outline probable risks.• Work with internal and external teams to ensure alignment of project delivery to business requirements, budget, and schedule.

Riyadh

Wore multiple hats during this period:1. Quality Assurance Manager2. Special Projects Manager3. Deputy COOReporting to COO, I was responsible to lead the Quality Assurance and Quality Control Teams. The main objective of the QC team was to ensure successful implementation of running projects while the main objective of the QA team was to build a Quality Management System that increases efficiency and reduces operational costs. Key Responsibilities:• Develop adequate Quality Tools.• Design a Quality Improvement Program. o Build a Quality Management System based on ISO 9001.o Build an Occupational Health and Safety System based on ISO 45001.o Build an Information Security System based on ISO 27001.o Design and implement an ERP Platform.o Achieve Operational Excellence through TL9000.• Manage Supplier (subcontractor) Relationships• Supervise large-scale projects for delivery assurance• Write process documents for the Operations Department• Work with different departments to address their challenges• Directly manage Mega Projects On top of the Quality Assurance Manager and Special Projects Manager, and reporting to the COO, I was responsible to co-lead the 50+ Man Operations Team. Key Responsibilities:• Design Service Packaging for the Operations Department.• Administer even rotation of Implementation, Engineering, and Service teams.• Oversee smooth operation of BT Al Saudia’s Warehouse.• Govern Operations Department budget and expenses.• Set strategic vision for Operations Department.• Act as an escalation point for Implementation, Engineering, PMO, and Service teams.

Pre-Sales Engineers are the primary technical resource for the Sales Team. Pre-Sales Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Sales Team as the key technical advisor and product advocate for our products. The Pre-Sales Engineer must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.Responsibilities:1. Create solution designs that meet client requirements (best solution\lowest price).2. Translating complex business requirements into Network solutions3. Read, understand, and respond to the technical elements in RFQs.4. Communicate with customers to form a better understanding of their requirements and expectations.5. Participating in client calls with Sales Account Managers.6. Generate Bill of Materials for Quotation.7. Supervise proposal submittal creation8. Prepare\deliver customer presentations and product demonstrations for projects when need be.9. Provide advice regarding architectural questions product features, product prerequisites, and product benefits as well as technical specifications to technical and non-technical audiences.10. Create Low Level Design once a project has been won.11. Supervise project implementation from a technical perspective.12. Attending key partner events and training sessions.13. Maintain professional relationships with teammates, partners and clients.14. Provide excellent customer service and verbal communication skills.

Al-Riyadh Governorate, Saudi Arabia

Reporting to Engineering Manager, I was the sole resident network engineer assigned to serve one of few strategic customers of BT Al-Saudia. Held primary responsibility of the design, build and support of customers’ ICT infrastructure and services (IP Telephony, Wireless, Audio-Video, and Digital Signage). I was also responsible for managing the day-to-day relationships with customers’ IT and PMO teams. Key Responsibilities:• Design, implementation and support of the customer’s LAN/WAN environment. • Design, implementation and support of the Unified Communications Solution.• Deploy and support Audio-Video Solutions.• First and Second-line of contact for customer for all communication relating to Network Communications and Network Performance issues.• Handle support tickets effectively and promptly through to resolution while keeping stakeholders informed regularly.• Provide on-the-job training and knowledge transfer to customer IT personnel.

Al-Riyadh Governorate, Saudi Arabia

Reporting to Engineering Manager, I was responsible to support Network Engineers in implementing, deploying, and supporting network and cabling solutions.