Saeed Nouri Email & Phone Number

Melbourne, Vic, Au

Australia

In this role I've been pivotal in assisting partners to adopt secure cloud solutions with Microsoft Azure, enhancing their security posture and driving efficiencies through cloud migration. My initiatives include leading MSP partner training on Microsoft advanced security and cloud infrastructure technologies to streamline security responses and designing IT roadmaps that drive partner revenue growth.I've also contributed to the Microsoft Data Centre Migration Program, facilitating the adoption of Azure services among partners and ensuring compliance and data protection with Microsoft Purview. This version emphasises a collaborative approach in supporting partners through technology and strategic guidance.During this time I've authored the following books to spread the knowledge in advanced cyber security topic:

Melbourne, Victoria, Australia

I served as the Global Professional Service Team Leader – Cloud Architect, where I spearheaded a global team of architects and engineers. My leadership was focused on cultivating a high-performance environment and fostering collaboration across international teams. I was at the forefront of cloud adoption discussions, creating comprehensive architectural roadmaps that included readiness assessments, evaluations, migration and modernization strategies, and optimization initiatives.My role involved providing expert technical guidance and support to global partners, ensuring their successful transition to cloud technologies. I led comprehensive training programs for MSP partners on utilising Microsoft Sentinel SIEM and SOAR technology, improvement in incident response times and increase in the accuracy of security alerts. Additionally, I managed intricate cloud migration projects, applied TOGAF principles for consistent project delivery, and conducted thorough threat modeling assessments to identify potential vulnerabilities within clients' systems.Through my leadership, we delivered value-added services, including Cloud Adoption Framework workshops and Well-Architected Framework Assessments, driving customer success and facilitating the adoption of best practices across the board.

• Integrate & innovative technology to improve data collection and analysis for strategic alignment with a security monitoring strategy• Leading Cloud architecture (presales, design and deployment) for “cloud first” / “cloud only” / Hybrid cloud strategies• Design sales campaigns aligned with portfolio office, running webinars or face to face meetings and presentations.• Strategic Planning, Governance strategy, architectural guidance, process improvement and oversight related to development, designing, enhancement, integration, and migration of IT environment• Perform domain assessment/gap analysis between current and future state for system conversion, recommended solution and best practices for transition to strategic target state architecture, including adaption of enterprise hybrid cloud, cyber security. Ensured the proposed recommendation adheres to vision including increase organization agility, simplification of IT environment resulting cost saving from increased efficiency, reduced TCO and increase ROI. • Design and architect technical solution; effectively integrate solutions into the existing infrastructure; document current state architecture; consult on development projects; help deploy solutions that meet business and technical requirements (Respond to RFP, RFQ and running POV, POC as needed)• Manage and implement determination of requirements for all aspects of technical infrastructure delivery and configuration including documentation, workshops, forums, training and contribute to their development and delivery• Consultancy activity around framework alignment such as NIST, ISO 27001 or Essential 8• Design and architect cloud strategies, modernizing applications (containers) fully hosted, scale-able and redundant platform, deep analytic monitoring solutions.

Melbourne, Australia

As a National Solution Architect, I specialized in developing and executing business and technology strategies, leveraging TOGAF ADM steps to drive organizational growth and technological innovation. My approach included conducting risk and business impact assessments as part of technical audits, which resulted in identifying significant cost-saving opportunities and enhancing system efficiencies.I played a key role in architecting and integrating technical solutions that aligned seamlessly with existing infrastructures and business objectives, facilitating the deployment of customized solutions that met precise technical requirements. This role also involved actively responding to RFPs, RFQs, and leading proof of value (POV) and proof of concept (POC) activities to demonstrate the effectiveness and efficiency of proposed solutions.As an account champion ( customer's vCIO) for managed customers, I collaborated closely with account executives to review executive summaries, presenting reports, and devising strategic plans for technological advancements and optimisations. My efforts in designing and implementing robust data center environments, along with my ability to translate complex business requirements into technical solutions, significantly contributed to the success of our projects and client satisfaction.

• Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers• Train, coach and mentor Service Desk Specialists (Level 2/3) including career development. Oversee staff activities. Builds/obtains training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.• Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed)• Oversee Solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation• Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. PO review and approval/budgeting responsibility. Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information

Melbourne, Australia

Manage and implement determination of requirements for all aspects of technical infrastructure delivery and configuration including documentation, workshops, forums, training and contribute to their development and deliveryConduct research on emerging technologies in support of infrastructure development efforts and recommend technologies that will increase performance, reliability, scalability, availability, redundancy/resilience, cost effectiveness and infrastructure flexibilityResponsible for architectural roadmap to move from an on premise design to one that leverages software-defined and cloud technologies, to include, public, private, and hybrid design considerationsContribute to Continuous Improvement initiatives to improve architecture processesPhysical or Virtual Server build, Microsoft Services, network infrastructure, Firewall and Security.Solution consultancy for Backup, high availability & disaster recoveyMulti cloud platform [Cisco, Telstra, Azure, Softlayer, VCloud Air, AWS]Cloud Services SaaS [Office 365, BOX Storage, DocuSign]Storage ( EMC VNX, VNXe, Nimble, NetApp)Firewall and Security consult [Cisco, Sonicwall, Palo Alto]Remote and site to site connectivity ( IPSEC, DMVPN, GRE, .. )Disaster Recovery Solution (VEEAM, StorageCraft)Converged systems (Flexpod, SmartStack)HyperConverged (Nutanix, Hyperflex)

Melbourne, Australia

Remote proactive support for CCA managed customers using system manager and KaseyaMonitor and plan backup solution ( NAS, Cloud, Offsite ) using various technologies in the market ( Shadow protect, Symantec, … )Configure connectivity routers for ( TBB, IPMAN, NextIP )Plan and implement Microsoft office 365 migrationTechnical support of servers and services ( SBS 2003/2008/2011, Enterprise 2003-2008,2012, exchange 2003-2007-2010,2013, IIS, DHCP, DNS, Terminal Services, Symantec backup exec 2010/2012)Implement security, virus and spam protection on different sites using different hardware ( cisco, sonicwall, checkpoint )Disaster recovery for Server, services and network devicesImplement, managing and technical support for Virtual servers on different platforms ( HyperV, Citrix, VMware )Implement virtualised systems using SAN Storages ( EMC, ... )-Design and implement best solutions for site to site tunnelling using small business and enterprise VPN technologies (IPsec site to site, GRE tunnel, DMVPN full mesh)-Technical assessment, cloud readiness assessment and design customer based cloud solutions / Infra structure upgrade for multiple small business and enterprise companies all over the Australia- Implement Telstra Next IP complex data network solution for customers ( configure router on Fibre link, traffic Shaping, Vlan and switch configuration for SIP connect, implement device security, create and implement Virtual servers ( Utility hosting ), build and configure cloud servers and Forefront TMG firewall rules on IAAS, dedicated blade or Co-location plan. - Audit and analyse customer’s network ( internal services, Vlan, internet facing services, remote tunnels, security requirements and … ) and work close with Telstra senior architects to ensure service meets customer’s requirement- Install and configure Cisco UC520 - 560- Continues document update for all the customers using internal ITIL base CRM

Melbourne, Australia

• Onsite / Remote Network Engineer for multiple sites, Schools & Aged Care Organizations Victoria• Weekly onsite server/ network maintenance check, audit, problem solving service• Configure SSL / Global VPN and site to site VPN on Sonicwall / Cisco devices• Configure and manage different types of firewall and web access controls on different sites• Creating user and group policies on different sites• Technical support for exchange server on multiple sites• Technical management and support of different layer 2/3 devices in multiple sites ( Cisco, Sonicwall, … )• Technical support of different servers and services ( SBS 2003/2008/2011, Enterprise 2003-2008, exchange 2003-2007-2010, IIS, DHCP, DNS, Terminal Services, Symantec backup exec 2010/2012)• Setup backup on multiple sites (increment, differential, full image) using different devices and technologies (removable devices, NAS, tape …)• Implement security, virus and spam protection on different sites using different hardware ( Cyberoam, ASA, Sonicwall, .. ) or software solutions ( MailGuard, Nod32, AVG, Kaspersky, Sophos pure message, CA Security, … )• Disaster recovery of crashed/ deleted any type of data ( mail, data, … ) on multiple sites• Disaster recovery on server and services fail ( HP,Dell, IBM )• Disaster recovery on exchange mail server fail• Performance monitoring ( system, network )• Implement, managing and technical support for Virtual servers on different platforms ( HyperV, Citrix, VMware )• Manage and technical support of windows terminal services or Citrix Xen app• Network performance monitor on different sites using network / bandwidth monitoring tools• Perform WAN optimization projects on different sites using QoS , WAN Accelerator Devices ( Exindra )• Achieved Cisco Partner small business engineer certificate

Melbourne, Australia

• Level 3 support – engineering for 30+ companies (600+ machines) all over Australia, mostly in Melbourne• Daily systems and networks audit using Kesaya remote• Following up and solving incidents and generated error logs by ITIL base software “connectwise”• Total remote and onsite support for multiple sites• Cooperate helpdesk level 1-2 team in solving problems• Priorities the tickets based on clients and importance• Update the knowledge base and documents ( connectwise)• Configure and manage different types of firewall and web access controls on different sites• Creating user and group policies on different sites• Technical support for exchange server on multiple sites• Technical management and support of different layer2/3 devices in multiple sites ( Cisco, Cyberoam, WatchGuard, … )• Technical support of different servers and services ( SBS, Enterprise 2003-2008, exchange 2007-2010, Sql Server, IIS, DHCP, Terminal Services, Citrix Xen Server – Xen App )• Setup remote backup on multiple sites ( increment, differential, full image ) using different devices and technologies (removable devices , NAS, tape, .. )• Implement security, virus and spam protection on different sites using different hardware ( cyberoam, ASA, .. ) or software ( MailGuard, Nod32, AVG, Kaspersky, … ) products• Disaster recovery of lost or deleted any type of data ( mail, data, … ) on multiple sites• Performance monitoring • Implement and managing Virtual servers on multiple sites HyperV, Citrix, VM• Manage and technical support of Terminal services or Citrix Xen app• Network performance monitor on different sites

Tehran / Iran

LALEH General Hospital (500 beds), an organization where I had the opportunity to be involved in design and implement IP infrastructure (IP, Subnets, OS, Server farms, Firewall, Switches and Routers configurations). I started by getting involved with technical support / Incident management of 200 users but when the users increased and different departments of hospital started it became more than 1000 users working in 360 active stations except PDA’s, laptops… later 4 desktop supports joined us and I was responsible for supervising the team. Also providing face to face support for top level managers who had less/no experiences in using computer. We worked close to developer team to implement HMIS system. We used an incident management software base on BMC Remedy feature (ITIL Standards).Following ITIL standards for incident management/ problem management to ensure the SLA and business requirements of the organization let to reduce the calls about 43% and led us gain from 94% (2.19days) to 99.9% (8.7 hours) annual total system uptime. We had 12 servers ( 3 virtual ). Analyzing problems and incidents led us to prevent same problems or incidents again. As a network engineer I was responsible for server roles, Virtual systems, Layer 2/3 devices and security devices. Meanwhile I was involved with the problem change, release, configuration management

Tehran - Iran

• Cooperated in the migration team responsible for upgrading the corporate network from windows NT, SQL 7 to windows 2000 ( Active Directory, DHCP, DNS), SQL 2000, ISA 2000, and IIS 5.0. This included the migration of 3 Servers and 100 desktops. Team consisted of server administrators and desktop supports.• Created and managed user accounts and groups, group policy, … • Setting up new hardware, printer, laptop• Setting up new Os, software• Worked with other network administrators (team of 4) in troubleshooting and maintaining the network with over 150 client computers, while ensuring top security.• Research, evaluate, test, recommend, and implement new security products and releases.• Preformed security administration functions ( maintaining users, groups, IDs, and passwords)• Installed, configured and maintained domain controller, SQL, DNS, DHCP, WINS and IIS• Provided support corporate security initiatives, such as intrusion detection, Virus protection, and firewall administration• Documented and track calls and solved trouble tickets daily.

Bs, Computer Engineering, Hardware

Diploma, Mathematics And Computer Science