Saeed Rahman Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Design and deploy Office 365 Tenants for email and SharePoint migration. • Successfully migrating In-house exchange server to Office 365 for multiple clients.• Successfully designed and migrating local file servers to SharePoint Online.• Researched, designed and deploy Music solutions for a retail client with over 35 stores Au wide• Successfully created a PowerShell script to automate new computer PC setup (default app, printer installations with drivers, system preference, etc.) This script is used by all tech to setup new computer as this have reduced ¾ of the setup time.• Created PowerShell script templates to update calendar and mailbox permissions via PowerShell instead of Office 365 admin center. This has significantly reduced time when updating permissions in bulk quantities.• Managing and troubleshooting client terminal server environments.• Investigate and resolve an on-going mail server issue. Hosted-Mail server has Round Robin DNS configured. One of the five Assign IP was malfunction.• Running all computer system and server audit for numerous clients: Password strength checks, open ports on the gateway, check local user accounts privileges, two-factor authentication and security policies to ensure secure remote access.• Settings Client Email security system on Barracuda Cloud Control and Trend Micro Hosted Email Security: Planning, Testing and configuring Spam filter policies, Inbound protection policies and updating them as new threats arise, SFP, etc.• Investigating legitimate client email or third-party emails that are being block the email security system and resolving the issue. • Managing Internet/ server outages.• Organizing, communicating with client and successfully Migrating client emails from Google G-suit to Office 365.• Managing level 1 and level 2 escalations.

Sydney, Australia

• Correspondence with external service providers, including Internet Service Providers, email service providers, hardware and software suppliers, etc.• Managed a terminal server environment including access to network shared file locations and permissions.• Managed Active Directory assets including user accounts and devices and managing group policies.• Configured print servers for several locations with a variety of printer makes and models.• Configured and deployed thin client workstations designated for specific terminal servers in several locations

Sydney

• Supervising level 1 team of four technician and assisting the team with technical tickets• Responsible to deal with customer complaints or upset customer. • Monitoring team's ticket and becoming a point of escalation before ticket is escalated to Level 2 team.• Documenting process and procedures for Level 1 team and updating configurations for easier troubleshooting for the team.

Sydney, Australia

• Receive, prioritize and resolve IT support requests. Responsible for diagnosing and resolving hardware, software and end user problems.• Pre-configuring new computers, printers and routers for remote setup and management before dispatching it to client. • Configuring, installing and troubleshooting printer issues on desktops and servers.• Creating user logins in Active directory and emails for new staff for clients.• Troubleshooting Email related issues: mail flow management, storage, archiving emails, mailbox permissions and Outlook related issues

Sydney, Australia

• Provided configuration support for a client that required configuration of routing protocols OSPF with NSSA (Not So Stubby Area) and the backbone area on the Area border router implementation. Configured EIGRP for branch networks. EIGRP and OSFP routes were redistributed and networks were exchanged to establish interconnectivity between head office and branch office whilst not populating HQ routing table with branch networks.• Updated a topology to implement security functionalities and provided configuration support for layer 2 and layer 3 routing and switching security implementations.• Designing network topologies for disaster recovery management for small business. • Upgraded multiple client operating system from Windows 7&8 to Windows 10.• Installed and configured Windows server 2012 to host multimedia services for a client.

Bachelor'S Degree, Information Technology, Distinction

Bachelor Of Information Technology (Network Security), Networking And Security, Distinction Average

Activities and Societies: Australian Computer Society Student Representative Member- Cisco - VMware - Security - Architecture and Enterprise