Monitor web analytics and internal data sourcesDesign and Execute RoadmapsBudget EffectivelySupervise all activities and product developmentWork closely with web development and technical teams and prepare reports and analyze conversion Team Management and Progress MonitoringQuality Control and AssuranceDeveloping Schedules and Timescales

Drive strategy and oversight of the marketplace e-commerce channels and responsible for the product channel, analysis, marketplaces, and wholesale e-commerce accounts; management ofaccount expectations forecast and individual account growth.Liaise with direct and indirect team and management to ensure properitem-level detail and promotional activity to drive item and categorysales.Create and launch continually promotional activities at the item leveland decide the channel strategy by SKU (which e-commerce channelswhat products will sell in, and when) Share YTD, and MTD report withmanagement.Discover and identify new channels as defined in the annual strategy,negotiate contracts, test and build new accounts as needed; serve asa project manager to ensure all aspects of the partnership are integrated.Analyzing and measuring and evaluating product performance metrics.

Manage the day-to-day running and development of all third-partyonline channels.Manage all relationships with partners and vendors.Create sales reports and feedback to the wider team on a weeklybasis.Define a clear and lean sales strategy for onboarding new partnerships.Coordinate with supply chain teams to ensure products are always instock, premium quality, have updated packaging, and have allappropriate required certifications.Partner with internal teams to develop a go-to-market strategy andfacilitate successful, impactful product launches and internationalexpansion.Develop strategies to increase sales, reduce costs and drive conversionrate of acquired products including price optimization, PPC,packaging/inserts, coupons, and deals.

Develop a strategy the team will use to reach its goal Provide any training that team members need Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training theyare being provided is being put into use, and also to see if anyadditional training is needed Listen to team members' feedback

Community Management and Moderation of Comments & Inquiries Tagging Sentiment of Comments / Inquiries and escalating anySevere Negative Issues to the client Taking Note of Common Issues to Flag, assisting with puttingtogether Listening Reports and finding opportunities to build ontrending topics or hashtags.Responding to customer queries via Email and chat Ensured superior customer experience by addressing customerconcerns, demonstrating empathy and resolving problems quicklyand efficiently Provide support to customers through chat

-Provide product/services information and resolve any emerging problems for ( Etisalat loyalty Program - Home Service - Mobile products)Maintaining a positive, empathetic and professional attitude towardcustomers at all times.-Responding promptly to customer inquiries.-Acknowledging and resolving customer complaints.-Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quicklyand efficiently