Salman Saeed Email & Phone Number

Triangle, VA, US

Lorton, VA, US

Tulsa, Oklahoma, US

Herndon, Virginia, US

Mclean, VA, US

Manassas, Virginia, US

Worldwide, OO

Arlington, Virginia, US

• As a Program Analyst I am working in a fast-paced environment where information technology tools are used to ensure client success. I provide clients and the client management teams to develop performance metrics.
• Interface with clients and translate various requests into solutions
• Analyze client data to develop performance metrics and recommended courses of action
• Create customized Excel-based solutions for graphics, data collection, data analysis and other various client needs
• Customize and build sophisticated Excel spreadsheets to automate metric based reporting
• Build and maintain database of data collection

Reston, Virginia, US

• As a member of the Information Technology User Support Services team for Executive Office of the President Office Administration I support for currently deployed and upcoming IT assets, projects including installing.
• Provided 24/7/365 step-by-step technical assistance to computer related solutions issues.
• Ability to identify, plan, install and support additional offsite locations as needed.
• Troubleshoot and set up printers on network, identifying network versus local based issues.
• Troubleshoot and provide assistance with Microsoft Office products and blackberry issues over the phone. Activating and troubleshooting Blackberry’s using Blackberry Enterprise Server.
• Using Active Directory to manage user accounts.

Reston, VA, US

• Performs as a member of the Technology and Tools (TT) team for the Headquarters Army Information Technology Agency (HQDA ITA) Customer Request Coordination Division (CRCD) to support the division with toolsets.
• Maintaining the availability of the Agency database (ADB).
• Assisting CRCD Account Managers (AMs) with tracking of IT requirements.
• Providing daily, weekly, and monthly reporting for IT requirements and metrics.
• Updating and managing the ADB.
• Training the CRCD AMs on any IT management toolsets.

• Contractor for the Federal government under Trinity Protection Services as a Armed Security officer I am responsible for the protection of all government employs.
• Patrol the premises and adjacent areas
• Investigate and report and nefarious activity
• Check identity cards of personnel before admitting into building
• Monitoring CCTV to make sure the site is safe
• Contact police or emergency services when necessary

• As a Data Specialist I am working with a great team of people processing important client files in a fast paced environment. The Help Desk tasks involved would be helping transfer files using FTP or SFTP, setting up.
• Convert files in different formats.
• Process client files.
• Examine output files for problems.
• Transfer files between servers.
• Provide first-level technical support to employees.

• I provided administrative support to executive management such as the CEO of the company. I provided second-level troubleshooting of hardware, software, and operating system problems. Using a ticketing system I.
• Serve as a communications liaison between the business customers and the technology development and support groups while staffing the Help Desk.
• Monitor Systems for proper operations and respond to requests for technical assistance in person, via phone, electronically.
• Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
• Deployed computers for employees and training room.
• Identify and escalate situations requiring urgent attention.

• I assist customers in their needs and queries on a particular product. I also conduct product demonstrations and provide customers valuable product information in helping customers a wise purchasing decision.
• Remarkable sales experience working in telecommunications industry
• Excellent verbal, written, presentation, selling, and interpersonal skills
• Ensured that excellent service was provided to customers
• Extensive working knowledge of understanding mobile business and technology trends
• Ability to develop relationships with customers of diverse backgrounds and cultures

Applied Information Technology, Bs, Information Technology

Associate'S Degree, Information Technology

High School Diploma