Salman Saeed Email & Phone Number

Triangle, Va, Us

Lorton, Va, Us

Tulsa, Oklahoma, Us

Herndon, Virginia, Us

Mclean, Va, Us

Manassas, Virginia, Us

Worldwide, Oo

Arlington, Virginia, Us

As a Program Analyst I am working in a fast-paced environment where information technology tools are used to ensure client success. I provide clients and the client management teams to develop performance metrics necessary to assess risk, ensure scheduling accuracy, and recommend courses of action. I am supporting a major Acquisition Directorate within the Naval Sea Systems Command. Job duties include retrieving data from both authoritative and subjective sources, consolidating data into formatted presentation packages, and developing the ability to create tool kits to automatically calculate results and provide analytical conclusions about the metrics presented. Other responsibilities include:•Interface with clients and translate various requests into solutions•Analyze client data to develop performance metrics and recommended courses of action•Create customized Excel-based solutions for graphics, data collection, data analysis and other various client needs•Customize and build sophisticated Excel spreadsheets to automate metric based reporting•Build and maintain database of data collection

Reston, Virginia, Us

As a member of the Information Technology User Support Services team for Executive Office of the President Office Administration I support for currently deployed and upcoming IT assets, projects including installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software, while ensuring optimal performance, via telephone, email and/or remote desktop connection. Other responsibilities include:• Provided 24/7/365 step-by-step technical assistance to computer related solutions issues.• Ability to identify, plan, install and support additional offsite locations as needed.• Troubleshoot and set up printers on network, identifying network versus local based issues.• Troubleshoot and provide assistance with Microsoft Office products and blackberry issues over the phone. Activating and troubleshooting Blackberry’s using Blackberry Enterprise Server.• Using Active Directory to manage user accounts.• Adhere to Service Level requirements and performance targets while providing high quality customer service. • Maintain a high level of discretion and ability to work with confidential information.

Reston, Va, Us

Performs as a member of the Technology and Tools (TT) team for the Headquarters Army Information Technology Agency (HQDA ITA) Customer Request Coordination Division (CRCD) to support the division with toolsets management, maintenance, development, and innovations. Each member will ensure data management is a priority and readily available to assist customers. Other responsibilities include:• Maintaining the availability of the Agency database (ADB).• Assisting CRCD Account Managers (AMs) with tracking of IT requirements.• Providing daily, weekly, and monthly reporting for IT requirements and metrics.• Updating and managing the ADB.• Training the CRCD AMs on any IT management toolsets.• Ensuring data integrity within toolsets from external sources.• Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for CRCD.• Utilizing ITA/CRCD policies and procedures to manage CRCD toolsets and assist AMs with documenting and coordinating customer IT requirements.

Contractor for the Federal government under Trinity Protection Services as a Armed Security officer I am responsible for the protection of all government employs.• Patrol the premises and adjacent areas• Investigate and report and nefarious activity• Check identity cards of personnel before admitting into building• Monitoring CCTV to make sure the site is safe• Contact police or emergency services when necessary

As a Data Specialist I am working with a great team of people processing important client files in a fast paced environment. The Help Desk tasks involved would be helping transfer files using FTP or SFTP, setting up telephone extensions and other duties as assigned. Other responsibilities include:• Convert files in different formats.• Process client files.• Examine output files for problems.• Transfer files between servers.• Provide first-level technical support to employees.• Help customers resolve login, file transfer and conversion issues.• Provide reports to management.

I provided administrative support to executive management such as the CEO of the company. I provided second-level troubleshooting of hardware, software, and operating system problems. Using a ticketing system I provided tracking, solution, and escalation of IT support. Other responsibilities include:• Serve as a communications liaison between the business customers and the technology development and support groups while staffing the Help Desk. • Monitor Systems for proper operations and respond to requests for technical assistance in person, via phone, electronically. • Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware. • Deployed computers for employees and training room.• Identify and escalate situations requiring urgent attention. • Follow up with customer to ensure issue has been fully resolved. • Using Active Directory to manage user accounts.• Provide accurate and timely logging of problems and resolution for problems in our ticketing system. • Provide setup and support for public meeting rooms for workstations, AV equipment, conference phones, and Wi-Fi. • Execute simple SQL queries using SQL Server Management Studio and report results for standard data requests under close supervision. • Respond to requests to send/receive files utilizing secure FTP. • Significant experience in troubleshooting and setting up printers on network, identifying network versus local based issues.• Helps maintain, schedule and distribute loaner equipment pool of hardware.

I assist customers in their needs and queries on a particular product. I also conduct product demonstrations and provide customers valuable product information in helping customers a wise purchasing decision.• Remarkable sales experience working in telecommunications industry • Excellent verbal, written, presentation, selling, and interpersonal skills • Ensured that excellent service was provided to customers • Extensive working knowledge of understanding mobile business and technology trends • Ability to develop relationships with customers of diverse backgrounds and cultures • Extensive knowledge of cellular, PCS, and advanced Mobile communication • In-depth knowledge of mobile products, features, plans, and services

Applied Information Technology, Bs, Information Technology

Associate'S Degree, Information Technology

High School Diploma