- Managed guest check-ins and check-outs efficiently.- Completed multiple comprehensive trainings covering various roles and responsibilities in the hotel industry.- Oversaw and handled concierge services, assisting guests with reservations and various requests.- Managed the reservation system, ensuring accuracy and timely processing.- Received and analyzed guest reviews, addressing concerns and continuously improving service qualities- Supervise front desk operations and staff.

- Welcoming Guests: Greet and welcome guests with a friendly and positive demeanor, creating a positive first impression.- Assistance and Information: Provide assistance and accurate information to guests regarding hotel facilities, services, and local attractions.- Issue Resolution: Address and resolve guest concerns, complaints, or special requests promptly and effectively.- Relationship Building: Build and maintain positive relationships with guests, ensuring a personalized and memorable experience.- Feedback Handling: Collect and analyze guest feedback, seeking opportunities for improvement and ensuring guest satisfaction.

- Front Desk Operations: Assist in managing guest check-ins and check-outs, gaining hands-on experience in front office procedures.- Reservations Handling: Learn and participate in handling reservations, understanding the reservation system, and ensuring accuracy.- Customer Service: Provide customer service support by assisting guests with inquiries, requests, and information.- Concierge Services: Gain exposure to concierge duties, assisting with guest needs, reservations, and local recommendations.- Training and Development: Participate in training programs to enhance skills related to hotel operations, customer service, and industry-specific knowledge.- Observation and Learning: Observe and learn from experienced hotel staff across various departments to understand the overall functioning of the hospitality industry.