Saehbaaz Sayed Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

Well Serve with DED, Abu Dhabi immigration dept and legal dept etc.Handle customer billing & debt question and payment extension/settlement request, Negotiation, Field Visit Effectively participation for risk management. Manage a volume workload within a deadline-driven environment. • Managing Credit Card, Personal & Auto Loan portfolio of RAK Bank. • Responsible to grab risk from market which can give maximum productivity by keeping in view the service standards of our client and our company. • Skip tracing via different Channels. • Negotiation with customers for the Settlement of their Bad debts. • Initiation of legal action upon availability of customers. • Successfully achieved the assigned targets with retention. • Forecasting of new trends in order to make efforts more focused and targets oriented. • Worked on new avenues, and area openings for increasing the overall productivity in the region.• Advising customers of necessary actions and strategies for debt repayment.• Maintain a clean and healthy work environment

Sharjah, United Arab Emirates

• Handling Credit card & Loan, portfolio with assign member, also have solid work experience with other bank Portfolios like ADCB,RAK BANK and Dubai First Bank’ collection.• Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult customer situation with tact and ease. • Tracing delinquent customer with the help of different channel & resources.• Follow up with customers to collect outstanding receivables via telephone, emails on proactive basis and prevent orders coming on hold.• Send reminders letters, statements of outstanding to customers based on aging status and escalate to close the issues on timely basis.• Identifying areas for improvement which can help speed up collection of overdue and payment release.• Assisting, planning, coordinating and communicating to the superior to complete task related portfolio on timely manner.

Mumbai Area, India

• Assigned for AES portfolio to recover their debt in USA & India.• Supervising AES portfolio with assigned members for collection of AES product.• To Support assign member with process knowledge in risk process for effective work output under the supervision of team leader and manager.• Managing pressure efficiently to deliver good number within given time frame while maintaining high quality of customer service and satisfaction.• Resolving all quarries & provides accurate knowledge related to product and services to get maximum recovery before given deadline.• Maintaining daily work record in Excel Sheet & CRM.• Working & maintaining information with American Express’ CRM software Siebel.• Preparing daily MIS to provide accurate information about the cash flow to the Management. • Identifying opportunity to get maximum resources to know about default customer and assign them in to prospectus for recovery of outstanding balance on timely basis.

Al-Dammam, Saudi Arabia

• Handling the whole pending outstanding for most of the companies• Review Customer’s LPO, Invoices & Delivery Order.• Visiting the Customers (Companies) in weekly basis. • Make sure to get any grantee for the customer will be provided.• Facilitate problem solving and collaboration.• Weekly & Monthly MIS Collection report to be sent to each business units.• Monthly MIS reported to our Legal department for Criminal Cases and Civil cases.• Sending Legal notification to Customers who is delayed in the payments for more than 3 months. • Achieving the assigned monthly target as set by the Management.• Improve the Group recovery as per the company policiesCredit Control responsibility• Receiving & Reviewing the credit application from the business units. • Make sure the trade license is valid of the customer.• Checking if the customer exacting in oracle system with any of our companies.• Handling Customers bounced cheque for legal progress (Criminal & Civil Cases). • Preparer MIS report to Credit Control Group manager for the customer statues in the market for approval the credit application or reject it.

Mumbai Area, India

• Perform drafting/ calling for leads generation along with Market research.• Assist customers in US to troubleshoot Dell computers for software related issues.• Sell warranties for $349 per PC.• Develop and maintain accurate and detailed customer and prospect information.