Saeid Daftari Besheli Email & Phone Number

Colchester, Gb

Responsibilities:+ Developed and maintained data quality reports utilising QlikView and QlikSense, ensuring timely identification and correction of data quality issues across student records.+ Provided weekly and monthly engagement reports using QlikView models for various faculty members, including senior audiences at the university, enhancing data-driven decision-making.+ Worked closely with various faculties and departments, gathering feedback to tailor data reports that meet the specific needs of faculty leaders, such as PDTs, Deputy Deans, and Heads of Schools.+ Conducted rigorous data quality testing and profiling to ensure student record data is high-quality, accurate, and fit for purpose, supporting statutory returns and league table submissions.Achievements:+ Generated trimester-based Engagement Summary reports segmented by faculty and type of study, facilitating year-on-year comparison to support academic planning and strategy.+ Created the PDT Allocations dashboard which ensures senior leaders’ oversight on how students get allocated personal tutors and leads to faster allocations.

Responsibilities:+ Provided comprehensive technical assistance to customers, ensuring smooth telecommunications systems operation.+ Resolved customer issues promptly and effectively to enhance user experience.+ Identified trends and patterns in data to facilitate troubleshooting and effective problem-solving.+ Collaborated with engineering teams to assess intricate technical challenges.+ Conducted training sessions for clients and internal teams on product features.Achievements:+ Implemented systematic ticket prioritization with urgency-based classification, resulting in a 30% reduction in average ticket resolution time.+ Created a single platform using a Telegram Channel, ensuring real-time updates for the technical support team. Improved urgent query response time by 40%.+ Implemented performance metrics, analysing data to pinpoint areas for training. Achieved 15% team performance boost in just 3 months.

Tehran, Tehran, Iran

Responsibilities:+ Evaluated proposals and business plans.+ Negotiated with potential partner companies.+ Conducted thorough testing of new apps to ensure compliance with established rules and business plans.+ Developed new app services within the company's network, proposing and presenting business plans to mobile network operators.+ Monitored and analysed statistical data related to app performance, membership, revenue, and errors.+ Utilized Microsoft Excel for data analysis, generating insightful reports for management.Achievements:+ Identified a significant income drop on Fridays in a high-earning app. analysing the data, I discovered transaction errors due to server unavailability during updates. After resolving the issue, Friday's income improved by 30%.+ Analysed membership and revenue trends in company apps, ranked the impact of ads, and quantified user and revenue gains per ad unit. Used data-driven approach to improve advertising strategies beyond popular apps.

Master Of Science - Ms, Data Science

Bachelor'S Degree, Computer Engineering