Sagar S. Email & Phone Number

As a Client Partner, I lead client relationship management, drive business growth, and ensure the alignment of our services with client goals. My responsibilities include:Strategic Partnership Building: Cultivating long-term relationships with key clients, ensuring we understand and fulfill their evolving needs.Cross-Functional Collaboration: Collaborating with business development, recruitment, and delivery teams to provide end-to-end solutions tailored to each client’s… Show more As a Client Partner, I lead client relationship management, drive business growth, and ensure the alignment of our services with client goals. My responsibilities include:Strategic Partnership Building: Cultivating long-term relationships with key clients, ensuring we understand and fulfill their evolving needs.Cross-Functional Collaboration: Collaborating with business development, recruitment, and delivery teams to provide end-to-end solutions tailored to each client’s specific objectives.Client Advocacy & Satisfaction: Acting as the main point of contact, advocating for client needs, and ensuring top-notch client satisfaction and retention. Show less

Piscataway, Nj 08854

TekFortune is a global Software Development and Staff Augmentation firm headquartered in Piscataway, NJ providing End-to-End IT Solution to various Fortune 500 companies in the BFSI, Hi-Tech, Telecom, Media, Healthcare & Life Science and Energy.

Indore, Madhya Pradesh, India

As a TAM with expertise in handling IT requirements and performing a 360-degree recruitment process:Talent Acquisition Strategy: Developing and implementing effective talent acquisition strategies to attract top IT professionals and meet the staffing needs of various big giants from India.Client Relationship: Establishing and nurturing strong relationships with existing clients, understanding their hiring needs, and ensuring their satisfaction with the recruitment services… Show more As a TAM with expertise in handling IT requirements and performing a 360-degree recruitment process:Talent Acquisition Strategy: Developing and implementing effective talent acquisition strategies to attract top IT professionals and meet the staffing needs of various big giants from India.Client Relationship: Establishing and nurturing strong relationships with existing clients, understanding their hiring needs, and ensuring their satisfaction with the recruitment services provided.Business Development: Proactively identifying and pursuing opportunities for new client acquisition, expanding the client base.Full-cycle Recruitment: Managing end-to-end recruitment processes, including sourcing, screening, interviewing, and presenting qualified candidates to clients for IT positions.Candidate Sourcing: Utilizing various channels, such as job boards, social media, and professional networks, to source and attract a diverse pool of qualified candidates.Interview Coordination: Coordinating and scheduling interviews between candidates and clients, ensuring a smooth interview process.Follow-up and Feedback: Maintaining regular communication with candidates and clients to provide updates on the recruitment process, collect feedback.Offer Management: Facilitating the negotiation and finalization of job offers, ensuring alignment between candidates' expectations and clients' requirements.Onboarding Support: Collaborating with hiring managers and HR to ensure a seamless onboarding experience for newly hired candidates, helping them transition into their roles successfully.FTE, Contract and C2H Positions: Managing the recruitment and onboarding process, including coordination and overseeing the contract management process.ATS: Utilizing an ATS effectively to track candidate information, manage job postings, and streamline the recruitment workflow.Market Research and Trends: Staying updated with the latest trends and developments in the IT job market. Show less

• Managing a team of 4-6 recruiters and managing compete Implementing partners like TCS, Wipro and Infosys along with some important Direct clients• Partial Hands-On recruitment for new RMGs/clients, worked on multiple requirements/technologies like PM-COTS, Network Engineering, BA Retail & Finance, JAVA (Front End, Back End & Full Stack), SAP Developers and Functional consultants(UI5 Fiori, SAP MM, SAP Basis, SAP Ariba, SAPA HANA), DevOps and cloud engineers plus few of the Non-Its(CCE… Show more • Managing a team of 4-6 recruiters and managing compete Implementing partners like TCS, Wipro and Infosys along with some important Direct clients• Partial Hands-On recruitment for new RMGs/clients, worked on multiple requirements/technologies like PM-COTS, Network Engineering, BA Retail & Finance, JAVA (Front End, Back End & Full Stack), SAP Developers and Functional consultants(UI5 Fiori, SAP MM, SAP Basis, SAP Ariba, SAPA HANA), DevOps and cloud engineers plus few of the Non-Its(CCE, Claim Specialist, claim Support, Documentation Specialist)• Managing full life cycle of recruitment like sourcing resume from various sources like Job boards(DICER, MONSTER, CB, TECH Fetch, Ladders, Indeed), Screening candidates based on required technologies as per job description, Working with RMGs and Project Team to understand requirements, Scheduling interviews, Coordinating with candidate, and follow up post interviews, Helping Onsite onboarding team to complete Paper work and BGC.• Uploading profiles on client’s portals GBAMS & GRS.• Using various platforms to source resumes through ATS (Job Diva and Ceipal) and job Boards like Dice, Monster, Career Builder and other free job boards plus LinkedIn. • Permanent & Contract Staffing for IT & Non-IT requirements.• Deliver on business & team targets and meet overall quality parameters.• Responsible for total teams sourcing, screening and assessing profiles as per client requirements from various channels, Job boards, through references and social networking.• Guiding & mentoring the team to source profiles, screening them and engaging with the candidates.• Consistently maintaining high shortlist to interview to select ratio.• Hands on in above activities and contribute significantly to the total closures.• Hands on experience in Market research to generate new leads, Keeping focus on Strategy planning and the targets Show less

• Managed Full Life-Cycle Recruitment, initiating it by posting a job, procuring and screening candidate resumes, interviewing candidates, negotiating salary and extending formal offers of employment• Ensuring that appropriate staffing levels are always maintained and that there is a certain level is slack in the system to cover busy periods.• Manages and coordinates all communication with candidates. Manage performance review.• Organizes, leads and documents post-interview feedback… Show more • Managed Full Life-Cycle Recruitment, initiating it by posting a job, procuring and screening candidate resumes, interviewing candidates, negotiating salary and extending formal offers of employment• Ensuring that appropriate staffing levels are always maintained and that there is a certain level is slack in the system to cover busy periods.• Manages and coordinates all communication with candidates. Manage performance review.• Organizes, leads and documents post-interview feedback and post-mortems with interview teams and candidates.• Involve in full Recruiting Life Cycle, especially in technical screening for the qualified candidates. • Scheduled phone and in-person interviews for candidates and guided candidates for Interview preparation.• Experience on different work authorization [Citizen, Green Card, H1b, EAD, TN], Tax term [CTC, W2], Mode of Employment [Contact, Fulltime, CTH, Remote].• Able to adapt to changing circumstances.Other Responsibilities:Involved in Project Based Hiring for offshore projects with Financial client and delivered 6 projects successfully: 1. L1/L2/L3 Application Support 2. DevOps Support 3. Manual QA4. Automation QA5. Production Support IIS/WebSphere 6. OutSystem Developers Show less

South Plainfield, Nj 07080

Experienced with specialization in Full Recruitment Life Cycle in Full Time Permanent Employment Very Strong interpersonal and communication skills, creativity, excellent attitude towards teamwork and common goals achievement.I am responsible for IT Recruitment and Responsible for handling the entire recruiting cycle such as sourcing, screening, contacting, confirming, interviewing, and placing qualified talent and also sourcing good requirements.Excellent proficiency and… Show more Experienced with specialization in Full Recruitment Life Cycle in Full Time Permanent Employment Very Strong interpersonal and communication skills, creativity, excellent attitude towards teamwork and common goals achievement.I am responsible for IT Recruitment and Responsible for handling the entire recruiting cycle such as sourcing, screening, contacting, confirming, interviewing, and placing qualified talent and also sourcing good requirements.Excellent proficiency and knowledge in recruiting and business development techniques such as social networking (i.e. LinkedIn, Facebook, Twitter), Third Parties networking, Job Portals, (Dice, Monster, Career builder, Corp-to-Corp etc), Internet search and Internal Database.Responsible for following and passing out Pre and Post interview feedback like time, date, contact person name, areas of improvement and if consultant selected date and place of reporting and joining from clients to consultants/employers.Performed technical interviews, coordinating online skills tests and scheduling phone interviews with the client/vendors.• Senior level searches across functions including Technology, Architecture, Program Management, Interactive, Creative, Human Resources.• Formatting resume and submitting it through client’s portal, facilitating the interview process for the client and updating candidate as well as client’s hiring managers with appropriate feedback.Specialties: •Analytics and Information Management,Emerging Technologies (Big Data, Hadoop, Cloud),SOA, Sales, Pre-Sales, ERP, EAI, SharePoint, QA, .NET, Java, Oracle, SQL (Reporting Tools),Project Management,o Leadership Hiringo Preemployment Screening,Recruitment Programs, Staffing/Scheduling Requirements,Compensation Management/ Nego.o Complete Recruitment Lifecycle from Req Validation to Onboarding. Show less

22960 Shaw Road, Suite 605, Sterling, Va 20166

Responsibilities :Client level Responsibilities: • Responsible for managing and penetrating existing client account and fulfilling client staffing needs with in minimal time.• Ensure continuous client satisfaction.• Monitors and ensure adherence to client policies and procedures.• Responsible for all documentation with the Client once the candidate is placed.Team Management Responsibilities: • Prioritizing the open requirements and assigning to the… Show more Responsibilities :Client level Responsibilities: • Responsible for managing and penetrating existing client account and fulfilling client staffing needs with in minimal time.• Ensure continuous client satisfaction.• Monitors and ensure adherence to client policies and procedures.• Responsible for all documentation with the Client once the candidate is placed.Team Management Responsibilities: • Prioritizing the open requirements and assigning to the recruiters.• Recruiters performance metrics and MIS reporting to the CEO.• Getting feedback from clients for efficient hiring process.• Setting Daily/weekly/monthly targets for the team and setting Rewards and Repercussions.Other Responsibilities: • Support finance team in invoicing and collection.• support HR Department in internal; hiring and resource management.• Support HR for orientation of new hire.Skill Set: • Excellent interpersonal, rapport-building and negotiation skills.• Strong communication skills with a passion for Account Building.• Handling Accounts and fulfilling the client requirements on daily basis. Possess thorough knowledge of technology processes within direct, channel and service provider models• Ability to communicate at all levels & functions effectively whether individually or as a team.• Demonstrated ability to effectively plan, coordinate & meet deadlines.• Self-driven, able to prioritize tasks and implement changes smoothly.• Effective, results-oriented management experience.• Success in positioning the organization as the leading solutions provider• Effective communications, service delivery,multi -tasking, overcome objections, recognize "buying" signs.• Communicated daily with client companies to submit resumes, follow up on resumes, update job descriptions, etc.• Had daily contact with hired contractors dealing with personnel, payroll and problems/questions.• Used Word, Excel, Outlook Express, and e-mail. Show less

Indore

SUMMARYDiaspark Inc. is a CMMI-Level 5 IT services company having expertise in Enterprise and Mobile technologies.Diaspark has been helping organizations address real business issues by applying its expertise and delivering solutions that align companies with their corporate strategies.Our domain expertise in the Media, Entertainment, Publication, Retail Healthcare, Travel and Jewelry Manufacturing enables us to offer custom solutions for almost every aspect of these… Show more SUMMARYDiaspark Inc. is a CMMI-Level 5 IT services company having expertise in Enterprise and Mobile technologies.Diaspark has been helping organizations address real business issues by applying its expertise and delivering solutions that align companies with their corporate strategies.Our domain expertise in the Media, Entertainment, Publication, Retail Healthcare, Travel and Jewelry Manufacturing enables us to offer custom solutions for almost every aspect of these verticals.We are a Microsoft Managed Gold Partner – one of a few numbers in the US with expertise in Microsoft SharePoint, Business Intelligence, Information Worker and Custom .Net Development. This profound Microsoft relationship helps us to deliver rich solutions on the newest available Microsoft technologies.Responsibilities Possess thorough knowledge of technology processes within direct, channel and service provider models• Ability to communicate at all levels & functions effectively whether individually or as a team.• Demonstrated ability to effectively plan, coordinate & meet deadlines.• Self-driven, able to prioritize tasks and implement changes smoothly.• Effective, results-oriented management experience.• Success in positioning the organization as the leading solutions provider• Effective communications, service delivery, , multi -tasking, overcome objections, recognize "buying" signs.• Communicated daily with client companies to submit resumes, follow up on resumes, update job descriptions, etc.• Had daily contact with hired contractors dealing with personnel, payroll and problems/questions.• Used Word, Excel, Outlook Express, and e-mail. Show less

Khategaon, India

Responsible for handling the entire recruiting cycle such as sourcing, screening, contacting, confirming, interviewing, and placing qualified talent and also sourcing good requirements.Excellent proficiency and knowledge in recruiting and business development techniques such as social networking (i.e. LinkedIn, Facebook, Twitter), Third Parties networking, Job Portals, (Dice, Monster, Career builder, Corp-to-Corp etc), Internet search and Internal Database.Also Handling Students… Show more Responsible for handling the entire recruiting cycle such as sourcing, screening, contacting, confirming, interviewing, and placing qualified talent and also sourcing good requirements.Excellent proficiency and knowledge in recruiting and business development techniques such as social networking (i.e. LinkedIn, Facebook, Twitter), Third Parties networking, Job Portals, (Dice, Monster, Career builder, Corp-to-Corp etc), Internet search and Internal Database.Also Handling Students for their communication & placements training.Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client BaseExtracting daily various kind of report & analysis them to overcome the area of improvement.Ensuring that daily reports to be sent to management.Taking care of the Campus Interview, Competitive Exams & Client Managements.Coaching the Students on new updates as and when requiresGathering the updates & cascading these update to the Faculties.Maintaining my team performance & getting them updated on their performance so that they may grow.One to one interaction with the Client. Show less

Indore & Mumbai, India

Need to ensure proper functioning of the BPO/RPO..Handling the team of 10-15 Executives/Recruiters.Doing calculation for the manpower required for the smooth functioning of the process.Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client BaseExtracting daily various kind of report & analysis them to overcome the area of improvement.Ensuring that daily reports to be sent to management.Preparing MIS e.g.… Show more Need to ensure proper functioning of the BPO/RPO..Handling the team of 10-15 Executives/Recruiters.Doing calculation for the manpower required for the smooth functioning of the process.Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client BaseExtracting daily various kind of report & analysis them to overcome the area of improvement.Ensuring that daily reports to be sent to management.Preparing MIS e.g. Hourly report.Taking care of the Service Level, Average Handling TimeCoaching the CSR on new updates as and when requireTaking care of the A.C.DGathering the updates & cascading these update to the agentsMaintaining my team performance & getting them updated on there performance so that they may grow. Show less

Meerut Area, India

Need to ensure proper functioning of the Prepaid Call Center of Airtel UPW Process. Handling the team of 4 Team Leader, 8 Ass. Team Leader & 130-140 Executives. Doing calculation for the manpower required for the smooth functioning of the process. Preparing the call projection that can be handled with the current & adding manpower Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client BasePreparing the… Show more Need to ensure proper functioning of the Prepaid Call Center of Airtel UPW Process. Handling the team of 4 Team Leader, 8 Ass. Team Leader & 130-140 Executives. Doing calculation for the manpower required for the smooth functioning of the process. Preparing the call projection that can be handled with the current & adding manpower Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client BasePreparing the data to get the billing done to client Preparing CWN report. Extracting daily various kind of report & analysis them to overcome the area of improvement. Ensuring that daily reports to be sent to management. Ensuring Amazing Customer experience by meeting the quality and ice targets. Preparing MIS e.g. Hourly report. Taking care of the Service Level, Answering level, Average Handling Time, ASCMP cycle. Coaching the CSR on new updates as and when requires Taking care of the A.C.D Gathering the updates & cascading these update to the agents Maintaining my team performance & getting them updated on their performance so that they may grow. One to one interaction with the Client. Taking shift brief Show less

Designation: SR.Team leader Department: Operations Duration: (10th May. 2010 -12th nov2010) Responsibilities and contributions: Need to ensure proper functioning of the Bhopal Prepaid Call Center of Airtel MP & CG Process. Handling the team of 25-30 Executives. Doing calculation for the manpower required for the smooth functioning of the process. Preparing the call projection that can be handled with the current & adding manpower Managing Business at the… Show more Designation: SR.Team leader Department: Operations Duration: (10th May. 2010 -12th nov2010) Responsibilities and contributions: Need to ensure proper functioning of the Bhopal Prepaid Call Center of Airtel MP & CG Process. Handling the team of 25-30 Executives. Doing calculation for the manpower required for the smooth functioning of the process. Preparing the call projection that can be handled with the current & adding manpower Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base Preparing the data to get the billing done to client Preparing CWN report. Extracting daily various kind of report & analysis them to overcome the area of improvement. Ensuring that daily reports to be sent to management.Ensuring Amazing Customer experience by meeting the quality and ice targets. Preparing MIS e.g. Hourly report. Taking care of the Service Level, Average Handling Time Coaching the CSR on new updates as and when require Taking care of the A.C.D Gathering the updates & cascading these update to the agents Maintaining my team performance & getting them updated on their performance so that they may grow. One to one interaction with the Client. Taking shift brief Show less

Bhopal Area, India

Designation: Team leader Department: Operations Duration: (23rd Nov 2008 - Nov'09) Responsibilities and contributions: . Need to ensure proper functioning of the Indore Call Center. . Handling the team of 10-15 Executives. . Doing calculation for the manpower required for the smooth functioning of the process. . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base . Extracting daily… Show more Designation: Team leader Department: Operations Duration: (23rd Nov 2008 - Nov'09) Responsibilities and contributions: . Need to ensure proper functioning of the Indore Call Center. . Handling the team of 10-15 Executives. . Doing calculation for the manpower required for the smooth functioning of the process. . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base . Extracting daily various kind of report & analysis them to overcome the area of improvement. . Ensuring that daily reports to be sent to management. . Preparing MIS e.g. Hourly report. . Taking care of the Service Level, Average Handling Time . Coaching the CSR on new updates as and when require . Taking care of the A.C.D . Gathering the updates & cascading these update to the agents . Maintaining my team performance & getting them updated on there performance so that they may grow. . Taking shift brief Show less

Indore

Department: Operations Duration: (4th of June'2007 - to 28th October '2008) Responsibilities and contributions: . Need to ensure proper functioning of the Delhi Prepaid Call Center. . Handling the team of 40-45 Executives. . Doing calculation for the manpower required for the smooth functioning of the process. . Preparing the call projection that can be handled with the current & adding manpower . Managing Business at the workplace and ensuring flow of revenue… Show more Department: Operations Duration: (4th of June'2007 - to 28th October '2008) Responsibilities and contributions: . Need to ensure proper functioning of the Delhi Prepaid Call Center. . Handling the team of 40-45 Executives. . Doing calculation for the manpower required for the smooth functioning of the process. . Preparing the call projection that can be handled with the current & adding manpower . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base . Preparing the data to get the billing done to client . Preparing CWN report. . Extracting daily various kind of report & analysis them to overcome the area of improvement. . Ensuring that daily reports to be sent to management. . Ensuring Amazing Customer experience by meeting the quality and ice targets. . Preparing MIS e.g. Hourly report. . Taking care of the Service Level, Average Handling Time . Coaching the CSR on new updates as and when require . Taking care of the A.C.D . Gathering the updates & cascading these update to the agents . Maintaining my team performance & getting them updated on there performance so that they may grow. . One to one interaction with the Client. . Taking shift brief Show less

Gandhidham, Kutch - Gujrat

Handling a team of 15-20 Executives. . Ensuring that daily reports to be sent to the management. . Handle Sales & technical problem related to Back Office Operations. . Responsible for Profitability of store in accordance with Franchisee management and OPEX of store. . To achieve the different sales targets. . Implementing innovative strategies to capture responsible market share. . Marketing and Sales of IT, Telecom & Office automation products and Services. … Show more Handling a team of 15-20 Executives. . Ensuring that daily reports to be sent to the management. . Handle Sales & technical problem related to Back Office Operations. . Responsible for Profitability of store in accordance with Franchisee management and OPEX of store. . To achieve the different sales targets. . Implementing innovative strategies to capture responsible market share. . Marketing and Sales of IT, Telecom & Office automation products and Services. . Creating the Demand from the customer through proper counseling and proper communication . Managing Business at the workplace and ensuring flow of revenue by the achievement of targets and by increasing the Client Base . Ensuring Amazing Customer experience by keeping world-class ambience through proper display of merchandising and other facilities available . Handle Sales & technical problem related to Back Office Operations . Coordinating with the seniors for the launch and promotion of new offers and product. . Solving Customer queries. Handling various external affairs of Administration. . . Ensuring proper staff management with effective leadership skills. . Making of Daily MIS (Management Information System) on overall activities performed by the . Customer Service Team at day end and sending to Top Level management. . Coordination with all Cross Functional Departments. . Performed Market research surveys amongst client base to seek feedback on sales techniques, follow up methods, and quality of after sales service. . Preparing weekly sales report for the sales team and management. . Training of manpower. Show less

Bachelor Of Commerce (B.Com.), Commerce, B

High School Certificate, 10Th Class