Achievements:- Improved accuracy and efficiency of label printing and ingredient packing by implementing advanced Microsoft Excel formulas.- Simplified and reduced the number of weekly documents created by combining documents into one master file.- Proactively learned how to troubleshoot the label printing software and currently learning Microsoft Power BI to visualise data.- Produced a written document detailing the company’s food box system which greatly helped new staff during onboarding.- Proofread and liaised with Recipe Developers and the Marketing team on label information, label design and recipe card details.- Streamlined and managed the Health & Safety Incident reports by logging in new incidents and tracking incidents as data visualised on Microsoft Power BI.

Responsible for supervising the repair of coffee machines leased by JDE to clients. Assess and liaise repair incidents between technicians and customers.Achievements:- Acted as a main point of contact for customers on cases of coffee machine issues and repairs via phone calls and emails. - Accurately logged and updated customer details on Microsoft CRM. - Coordinated technicians’ schedules for coffee machine repairs.

Responsible for supervising the repair of coffee machines leased by JDE to clients. Assess and liaise repair incidents between technicians and customers.Achievements:- Acted as a main point of contact for customers on cases of coffee machine issues and repairs via phone calls and emails. - Accurately logged and updated customer details on Microsoft CRM. - Coordinated technicians’ schedules for coffee machine repairs.

Achievements:- Assisted the Sales department with organising sales materials for customers and product matching stationery lists for the MySchool OfficeMax website.- Awarded ‘He Tino Pai’ award for can-do attitude.

Achievements:- Collaborated with the creative team to deliver creative content development to clients. - Liaised between clients and the creative team on projects from start to end.- Managed Facebook content for tissue paper brand, Vinda Deluxe Tissue which won Best Use of Social Media at the Malaysian Digital Association d Awards in 2018.

Monitored helpdesk service quality by compiling and analysing the number of calls answered and troubleshooting cases closed every month.Achievements:- Managed the data of the IT solutions call centre to monitor and meet SLA. - Compiled and transformed raw data into Microsoft Excel reports which were monitored by internal teams and clients on the call centre performance.- Demonstrated proactive and quick learning of processes and Microsoft Excel.