Serena Kreyer-James Email & Phone Number

Santa Rosa, California, United States

Streamline payroll processes for 1500+ employees, ensuring accuracy and compliance while optimizing efficiency in tax reporting and W-2 preparationMeticulously reconcile payroll accounts, swiftly resolve discrepancies, and uphold strict adherence to tax laws and labor regulationsManage leave of absence requests, benefits administration, and billing processes, providing comprehensive support to employeesScrutinize time records and benefits calculations, promptly correcting errors to ensure policy compliance and mitigate legal risksMaintain employee records in payroll system, generate reports, and assist with annual W-2 preparation

Santa Rosa, California, United States

Answer phones and greet clients in a personalized, friendly, and inviting mannerHelp to ensure all clients needs have been met during service both in person, over the phone or virtuallyUpheld high standards of office organization and cleanliness, contributing to a professional atmosphere and streamlined workflow for the teamAdapted to diverse client needs and additional responsibilities, demonstrating flexibility and commitment to comprehensive customer service excellenceOptimized client-professional matching, enhancing satisfaction and service efficiency while maintaining a welcoming office environment

California, United States

● Manage and archive highly confidential hard-copy and digital legal documents● Prepare/process expense reports, maintain AP/AR, input daily/weekly/monthly journal entries into the general ledger and QuickBooks● Schedule and maintain off-site appointments, meetings, calendars, and email accounts● Coordinate and book executive travel to include ground transportation, air, hotel, and conference rooms● Create and prepare correspondence, forms, documents, agendas, meeting minutes, and procedural manuals

Santa Rosa, California, United States

● Administer client payroll by entering and meticulously maintaining employee payroll data, encompassing Federal, State,and local tax updates, W-4 forms, direct deposit details, and various custom fields● Assisted with the preparation and filing of tax returns● Collect, organize, and generate confidential financial records and reports● Prepare and maintain sensitive financial documentation● Efficiently oversaw and executed all logistical aspects of two office relocations within tight schedules● Certifix Live Scan fingerprint processing

Jacksonville, Florida, United States

● Fielded telecommunication projects for Comcast, assessing logistics of existing damaged underground and aerial coax/fiber cable for Duval County● Determined job estimates, legal/permitting requirements, equipment needs, and crew schedules for timely completion of all projects within tight timeframes● Coordinated and tracked all proposals, bids, purchase orders, change orders, materials, submittals, warranties, and RFIs● Prepared weekly and monthly invoices and project billing submittal packages

Jacksonville, Florida, United States

● Managed general accounting and financial reporting functions, processed payroll for 300+ independent contractors, and handled employee onboarding● Proactively worked with the CEO, COO, and project managers while managing budgets, timelines, and labor costs● Accounts Receivable/Payable● Daily/weekly/monthly reconciliations and journal entries● Investigated and resolved unbilled issues and initiated timely collection of outstanding balances to optimize billing

Santa Cruz, California, United States

● Routinely arranged and booked air, hotel, sea/land packages, and ground transportation both internationally and domestically for executive, corporate, and private clients● Managed client database and maintained sensitive client information, including passports and payment information● Analyzed and resolved delicate customer service issues, both financial and itinerary-related● Coordinated complex calendars while tracking all payment and penalty deadlines for groups of 100+

San Jose, California, United States

● Successfully directed and coordinated administrative and project support efforts on multiple $20-plus millionconstruction projects for C-level executives● Tracked, processed, and executed all complex projected documentation and financials, working closely with severalexecutive internal departments● Trained, coached, mentored, and developed administrative assistants and project coordinators● Routinely arranged detailed travel plans, itineraries, agendas, and long-term living arrangements for the company CEO,COO, and executive project teams

Santa Cruz, California, United States

● Directed and monitored the daily office operations for the University President and CEO, including but not limited to public information, student services, and instructional support, business services, general accounting, schedule preparation, attendance/timekeeping, and personnel/payroll; schedule installation, maintenance, and repair of equipment● Assisted the organization's HR and finance functions by keeping student/personnel records up to date, arranging interviews, updating financial documents, and implementing document archival and retention policies and procedures● Provided a bridge for smooth communication between senior executives and students by demonstrating leadership to maintain credibility, trust, and support for the University

Santa Rosa, California, United States

● Prepared and issued complex legal orders and other official documents on behalf of the court in accordance with established laws and court procedures● Managed an extremely active Judges' Calendar, including hearings and trials with outside agencies● Responsible for documenting, developing, and implementing the California Case Management System for the Administrative Office of the Courts