Student Information and Support Centre Officer – International Open University – Part Time Attending Chat desk and Helpdesk for student queries and complaints under supervision of SISC SupervisorTo provide support through online chat desks and emails to all the visitors on the IOU website and to new and existing students to ensure increased student registrations, student enrolment and a seamless student experience. Provide support to the students enrolled in the IOU pertaining to all the issues they face from the time of admission until graduation through emails and live chat. Work as an intermediary to connect the existing students with the various Admin Offices and Departments working in IOU. Forwarding issues and concerns raised by students regarding our offered programs and services to the Head of Student Affairs Office to achieve possible resolution. To aid all the Student Committees and Local Representatives via WhatsApp Group to enable them to assist their local student bodies in the best possible manner. SISC Visitor Internship Program, completed successfully.I have worked on the training modules, Chat and Email Support Desks under the supervision and guidance of the supervisor. Commendable customer service etiquette, student query resolution protocols, implementation, and escalation SOPs and developed considerable skills. Successful and efficient resolution of prospective student issues and existing student queries to ensure successful admissions and retention of students.Besides showing high comprehension capacity, managing assignments with the utmost expertise, and exhibiting maximal efficiencyMaintenance of an outstanding professional demeanor and showcased excellent moral character throughout the part time period.Digital Marketing Specialist, Muslim Kids TV Handling blogs section of the Muslim Kids TV platform and decoding appropriate SEOs to help perform better. Categorization of blogs, deciding themes and uploading of content via Django and WordPress. Handling school subscription accounts and promoting word across the globe with apt teacher training to familiarize with the platform. Social Media content ideas/ topics for webinars and live sessions. Conducting Global Educators Series revolving around digitalized education.• Freelancer, Content Writer, and Editor with a considerable writing experience of more than 6 years. I have shown my versatility by writing quantity articles on various topics such as advertisements, About Us Portfolios, Articles, Social Media content, Website content, blogs, etc.