Safa Ali Email and Phone Number

• Work with primary care office and insurance companies to obtain authorization.• Communicate with patients in the office and through emails and telephone calls.• Work closely with doctors to ensure clinics run smoothly.• Gather and enter patient information into Epic (EMR).• Check in patients at their scheduled appointment time.• Communicate with doctors and nurses regarding patient care.• Billing.• Handling patient complaints.

• Oversee patient services to meet treatment goals.• Schedule patient appointments and make reminder calls.• Reschedule missed appointments and performs appointment cancellations when required.• Answer patient calls, direct calls to appropriate staffs and take accurate messages.• Handling patient's complaints.• Arabic translator, for patients who can't speak English.• Obtain patient's insurance information and verify the same with insurance companies.• Inform patients about their co-payments and insurance coverage.• Getting the approval from insurance company for some procedure.• Assist patients in filling required paperwork and collect co-payments at each visit.• Follow and enforce departmental policies and procedures.• Maintain patient database up-to-date and accurate.• Assist in development of patient service programs to ensure patient satisfaction.• Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.• Write business letters, reports or office memos using word processing programmers.• Managed workflow to exceed quality service goals.• Met all customer call guidelines including service levels, handling time and productivity.

• Setting up the examination venues.• Implementing the exam rules and regulations and remaining vigilant throughout the examination duration.• Assisting the candidates before, during and after the examination.• Checking attendance during examinations, recording details of late arrivals and ensuring that proper seating plans are followed.• Delivering and collecting the answer sheets.• Supervising candidates in leaving the examination venues in a quiet and disciplined manner.

• managing a team of customer service staff• communicating courteously with customers by telephone, email, letter and face-to-face.• Updated customer orders from start to finish in an accurate and timely manner.• analyzing statistics or other data to determine the level of customer service provided.• training staff to deliver a high standard of customer service.• Communicating with insurance companies and/or prior authorization requests.• preparing the financial report monthly.• Presenting our Center, by sending emails to the important and government companies in UAE and making visit for many schools and making free checkup.• preparing and managing marketing plans and budgets (like special offer for some procedure, or free consultation ).