Safa Anas Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Handle 50+ customer interactions per day giving detailed, personalised and friendly service to ensure customer retention and satisfaction• Implementing Suncorp vision to ensure seamless customer experience that provides value for Suncorp customers• Bringing the Direct Distribution strategy to life by being Customer focused and helping making the complex simple by educating customers on Suncorp products and digital experiences• Reduced average call handling and wait times by 15% through streamlining workflows• Received an average 85% efficiency score to date, 10% higher than the company average

Geelong, Victoria, Australia

• Ensured high levels of customer satisfaction and assisted customers with their healthcare needs• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures• Utilised sales data to predict peak season demand, increasing popular item availability by 31% and boosting revenue by 24%• Ensured high level of accuracy over the daily register transactions with average transactions of 30-40 customers per hour• Set up in-store promotions and ensured customers were reminded of any relevant offers and discounts

Australia

• Implemented Christmas product displays, boosting sales by 22% during peak Christmas season• Promoted MyerOne membership program, which led to an increase in new sign ups by 35%• Ensured weekly sales targets and store KPIs were achieved• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance

Pakistan

• Answered telephone calls and emails to assist parents in providing information regarding admission fees, public holidays, extra curricular activities etc• Carried out general accounting and administrative duties• Managed the employee payroll records on hand and in the data system, including the verification of attendance, hours worked and pay adjustments• Managed the deliveries of school supplies and reconciled inventory with invoices• Welcomed walk in parents and guests and made them comfortable• Created, adjusted or cancelled appointments when necessary• Created weekly roster of teachers and arranged substitute teachers incase of absences or maternal/sick leaves• Raised tickets for the complaints and forwarded it to the corrections department for resolution

Associate'S Degree, Accounting

Accountant in Business Management Accounting Financial Accounting Corporate & Business Law Performance Management Taxation Financial.

Bachelor Of Science - Bs, Applied Accounting

First Class Honors in Applied Accounting