Safa Gadalla Email & Phone Number

Central Bank Of Sudan

• Responsible for installed, maintained and support computer networks LAN and WAN within the CBOS and its branches; and ensured operation of networks run smoothly in order to provide maximum performance and availability to the users.• Performed daily support to fix any incidents related to the computer networks• Designed, setup , configured and troubleshoot switches and routers.• Designed, implemented, managed and troubleshoot Cisco Unified Communications Systems, including Call… Show more • Responsible for installed, maintained and support computer networks LAN and WAN within the CBOS and its branches; and ensured operation of networks run smoothly in order to provide maximum performance and availability to the users.• Performed daily support to fix any incidents related to the computer networks• Designed, setup , configured and troubleshoot switches and routers.• Designed, implemented, managed and troubleshoot Cisco Unified Communications Systems, including Call manger 8.5• Managed and troubleshoot of IP phones. Participated in the troubleshooting activities associated with daily operation works. Show less

Manage and control projects during the life cycle of itManaging contracts of projectswork as team member in many project such as:- upgrade the network of the HQ of central bank of Sudan 2012- implement iso20000 in IT department 2015- upgrade the virtual environment 2016

Central Bank Of Sudan

• Receive incident and requests from users and log them in Helpdesk system following an ITIL framework • Resolve most of these incidents, or escalate them to the second line of support if necessary• Monitoring and maintaining the computer systems, networks, configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.• Receive fulfillment request and take the suitable procedure• Monitor the incidents from… Show more • Receive incident and requests from users and log them in Helpdesk system following an ITIL framework • Resolve most of these incidents, or escalate them to the second line of support if necessary• Monitoring and maintaining the computer systems, networks, configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.• Receive fulfillment request and take the suitable procedure• Monitor the incidents from their logging to their resolution to insure that it resolved in its predefined SLA• Perform Customer Satisfaction Surveys to Ensure user satisfaction Show less

Master'S Degree, Electronic And Communications Engineering, First

Electronic Engineering

Bachelor'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician, First