• Greet and register patients, ensuring accurate information is collected.• Schedule and manage patient appointments efficiently.• Answer and direct phone calls using a multi-line system.• Provide patients with information and assistance regarding hospital services. • Maintain and update patient records while ensuring confidentiality.• Process billing and payments, addressing any patient financial inquiries.• Liaise between patients, medical staff, and departments for seamless communication. • Assist with handling patient concerns or complaints.• Maintain organization and cleanliness of the front desk area.Key Achievements:• Reduced patient wait times by implementing an efficient appointment tracking system.• Received positive feedback from patients and staff for delivering high-quality customer service.