o Identified, qualified, and engaged with talent for firm-wide and workforce planning and pipeline specialized in Commercial Banking in partnership with talent acquisition teams in treasury management, business banking, and specialized industries.o Submitted recruitment reports to provide updates to hiring managers and talent acquisition teams, including prospects, response rates, market trends, and talent industry knowledge.o Converted prospects to highly qualified applicants, targeted strategies on key candidate poolso Promoted organizations vision and mission to attract prospects and create pipeline if referrals, leads, and nurtured talent for immediate and future hiring.o Effectively leveraged key performance indicators (KPIs) in alignment with performing job duties, number of requisitions, prospects submitted, prospects converted to applicants, impacted hires, and diverse impacted hires.o Created talent acquisition research and strategy to develop compelling job descriptions and determine skills required for position.o Cultivated relationships with passive talent and recruiting leaders from passive outreach, past applicants, ZoomInfo, LinkedIn, Indeed, and referrals.o Built talent pipelines prospects based on experience, job, and skillset for treasury services, sales and trading, payments, data & digital services, quantitative research, and middle market & core commercial bankers.

o Reviewed North American JP Morgan Chase employee’s case requests per day, responded according to established process, policies, company guidelines and legal employment regulations.o Trained and managed human resources employee consultants as interim team leader, partnered with the learning team to develop comprehensive curriculum and reference documents.o Completed related transactions and activities such as payroll, benefits, performance policy, code of conduct, leave of absence, internal mobility, and compliance.o Delivered strong product and service knowledge to help resolve manager and employee issues in a timely manner.o Adhered to daily metrics while on calls with employees such as call handle time, and overallavailability while handling sensitive and confidential matters.

o Performed outreach and follow up for over 300 clients for consumer and community bank.o Provided top tier customized experience for each client.o Managed quarterly and monthly audit scheduling and completion for tellers, ATMs, and vaults. o Mitigated risk for clients banking and financial account information and branch processes andprocedures.o Provided supervisor overrides for employees on banking limits for wires and transactions andcoached on account evaluation, know your customer (KYC) and anti-money laundering (AML)regulations.

o Performed daily opening and closing procedures in compliance with banking regulations including fulfilling deposits, withdrawals, transfers, and account management.o Identified accounts for additional products and opportunities and financial growth of the firm and client’s wealth.o Maintained confidentiality of client personal and private information, following the federal privacy policies.o Conducted daily huddles and weekly meetings to exceed branch campaign goals and completed ongoing education of banking and financial industry and product offering.

o Managed team of 15 direct professionals, maintained headcount, recruiting, interviewing, hiring, and training as business required.o Reviewed payroll disbursements for part-time and full-time staff to ensure accuracy, coordinated with the human resources department, franchise leadership, and accounting managers to develop new payroll procedures and policies to prevent errors and cost.o Evaluatedemployeeperformance,setgoals,wrotedevelopmentplans,andcompletedproper employment documentation.o Conducted weekly inventory, counted, rotated, and ordered products to evaluate costs and completed data analysis of sales and labor.