Oversee the hiring, orienting, and training of an organization’s customer experience team. Define and implement standards/procedures for ensuring optimal customer experience. Also Conduct surveys to gather information on customer opinion of rendered services and Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries. Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company. Liaise with the production and creative departments to ensure delivery of high quality products and services and also establish communication mediums through which customers can readily contact a company and vice versa. Moreover Oversee the restructuring of an organization into a customer-focused establishment. Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service and prepare and manage annual budgets in achieving set objectives and goals. In addition Conduct studies and research to discover new techniques necessary for improving customer experience. Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skill and oversee the merchandising of products in an outlet to ensure it entices purchase. Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.