• Developing, implementing, and directing programs and strategies that will encourage diversity, promote equity and inclusion, and confront racism and supporting the psychological safety of all employees at the constituency office. • Assist constituents with questions and concerns, obtaining further information from Ministry staff/external resources if required. • Educate constituents about government programs and services • Responding to inquires, prioritize requests, and exercising sound judgment on cases requiring MPP/Minister review. • Maintain appointment calendar and schedule meetings/appointments, events, for Member• Head of communications and correspondence - letters, invitations, news releases, web and social media content, speaking notes, articles, newsletters, e-newsletters and brochures • Coordinating and arranging events and providing on-site support• Providing communications advice and services to constituents case files, and inquiries • Providing media relations support, establishing and maintaining relationships with local stakeholders• Ensuring health and safety policies are up to date• Supervising and monitoring the work of staff and delegating work to junior staff • Managing office budget and payment of invoices• Organising induction programs for new employees and interns. • Keep apprised of new developments in government policy and administrative rules.• Commissioner for taking affidavits, and administer other legal oaths, affirmations, or declarations • Liaising and maintain strong working relationships with Federal, Provincial, and Municipal representatives.

-Intake, triage, and log all casework in the constituency office. - Resolve inquiries and complaints independently. - Assist constituents with questions and concerns, obtaining further information from Ministry staff/external resources if required. - Educate constituents about government programs and services. - Respond to inquiries, prioritize requests, and exercise sound judgment on cases requiring Executive Assistant or MPP, Minister review. - Liaise and maintain strong working relationships with Federal, Provincial, and Municipal representatives.- Manage confidential and sensitive casework materials. - Input information and records into database. - Prepare correspondence to Ministry, constituents, and external resources - Keep apprised of new developments in government policy and administrative rules. -Assist with planning and organization of community events- Maintaining office database and services including phone lists, contacts, stakeholder lists and liaison directories

Responsible for supporting activities related to the implementation and delivery of The Refinery: Business Accelerator for Women Entrepreneurs (The Refinery) as well as supporting the outreach and partnership development requirements of Community Innovation Lab (iLab)

The Community Innovation Lab is a not-for-profit start up incubator based in the Durham Region equipping entrepreneurs in the region for success in their community. In this role, I am - Promoting the Co-iLab Hub’s brand as a space for entrepreneurs & contributing to program delivery - Developing and implementing promotional strategies and tactics with leadership team - Encouraging membership and administering member contracts - Scheduling space bookings and administration of bookings - Managing outreach events - Contributing ideas for the facility promotion, recruitment strategies and tactics - Researching and recommending best practices in technology, innovation and animation of co-working space

During this 8 month contract, I worked directly with the Clinical Director and performed the following duties. - Follow-ups with client referrals, crisis support as required, and suggesting programs and services relevant to the client - Scheduling appointments, and completion of intake and initial assessment with potential clients - Prepared clinical reports, recommendations and letters, and kept documentation in order - Reviewed documents and performed performance evaluation - Communicated with business partners, clients, and other key stakeholders - Managed employee assistance programs and client communication

During this one year contract, facilitated customer engagement with Thumb Solution's customer base and reported to VP, Client Services.As an account manager, built and maintained account portfolio plan. Renewed existing business within the portfolio and delivered desired reporting results, analysis, and programs on a timely basis.

• Attending Events of Political Elites in the Parliament Hill & Networking • Attending Question Period and Committee Meetings• Administrative Responsibilities, handling social media• Supply inventory management• Meet and greet visitors and callers in a professional and polished manner• Coordination and organizing all catering for internal/ external meetings including roundtables. • Assist with planning and organization of community events• Sort and deliver internal mail• Letter, speech, invitation, press release writing • Filing and dealing with constituent/client cases• Scheduling meetings, events, flights, and hotel accommodations • Attending phone calls • Head of mailing campaign and social media• Entering confidential data on various data bases

• Meet and greet visitors and callers in a professional and polished manner• Coordinating and organizing all catering for internal/ external meetings including roundtables. • Assist with planning and organization of community events• Sort and deliver internal mail• Letter, speech, invitation, press release writing • Filing and dealing with constituent/client cases• Scheduling meetings, events, flights, and hotel accommodations • Attending phone calls • Head of mailing campaign and social media• Entering confidential data on various data bases • Maintaining office database and services including phone lists, contacts, stakeholder lists and liaison directories

Attending Events of Political Elites in the Parliament Hill & Networking • Attending Question Period and Committee Meetings• Administrative Responsibilities, handling social media• Sort and deliver internal mail• Letter, speech, invitation, press release writing • Filing and dealing with constituent/client cases• Scheduling meetings, events, flights, and hotel accommodations • Attending phone calls • Head of mailing campaign and social media• Entering confidential data on various data bases • Maintaining office database and services including phone lists, contacts, stakeholder lists and liaison directories