Safeer Mohammed Email & Phone Number

Jeddah, Saudi Arabia

• Escalate IT issues to the IT Manager where necessary • Responsible for managing backups and tape rotation• Diagnose and resolve technical issues • Undertake small to medium-sized IT projects as instructed by the IT Manager • Provide desktop and server support • Support and maintain MS Server/Desktops and MS Exchange • Setting up and configuring new laptops and desktops • Install authorised software to laptops and desktops • Ensuring security and upgrades are applied and kept up to date on desktops and laptops • Antivirus installation to all desktops and laptops • Fault-finding to laptops and desktops • Reporting faults and maintaining logs on servers, desktops and laptops • Completing internal user moves including phones • Patching of network and phones • Making of Cat 5 e network cables were necessary • Ensure all logs for equipment and users are maintained • Setting up and configuring new core servers • Installing authorised software to core servers • Ensuring patches and upgrades are applied to core servers • Fault-finding to core servers • Creating purchase requisitions for IT hardware/software • Ensuring all software purchased licensing is recorded and maintained • Exchange server mailbox maintenance including archiving mailboxes • Setting up new users and disabling expired accounts in accordance with HR requirements • Providing support for MAC and PC

Abudhabi, United Arab Emirates

• All IT Technician tasks, IT Support (immediate support and assistance to staff).• Checking all faulty devices (PC’s, printers, networking, and domain server ….etc.) And provide solutions.• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.• Managed user’s accounts in Active Directory.• Managed user’s accounts in Fingerprint Machine and Attendance Software.• Managed and Administered Windows XP, Windows 7 and Windows 8 workstations and laptops.• Supported Microsoft Office 2003 to 2013.• Shared knowledge with new recruits.• Troubleshooting /maintenance and service of System problems.• Installing and configuring & Administering Windows XP/7/8/2003/2008.• Maintaining and Managing Group policies, user Quotas, Monitoring Configuring network IP address, Proxy, Gateway.• Installing and Configuring & Troubling network (LAN) for system.• Trusting Connections among different Windows server's domains. Make and monitoring Remote Desktop Connections.• Monitor performance and reliability of services and workgroups.• Documents problems, reasons, solutions and avidness methods as well as 'lessons learned.• Providing technical support to users face to face and over the phone.• Coordinating and planning for few purchasing of IT system infrastructure.• Verify that the peripherals are working properly.• Update system as soon as new version of OS updates are released.• Setup security policies for users.• Resetting user password.• Lock/unlock user accounts.• Run and / or verify that a successful backup of system and data files has completed.• Create & Managing mail boxes on Etisalat Domain server.• Coordinate with Vendors for end user and server support and warranty related issues.• Coordinate with vendors and Units and maintain Centralized Purchase plan of I.T Infrastructure.• Assist Manager IT Infrastructure to maintain inventory.• Managing IP Printer generates printing Reports.

Mumbai Area, India

• Installation, configuration and system administration of windows 2003/2008/2008/XP/win7/win8.• Defining and implementing policies for password restriction, account lockout, password expiry etc. • Assign the permission to users to use folders in server.• Installation and configuration of Print servers, Network Printers and Plotters - Xerox, HP Laser jets and inkjets. Assigning user rights to the printers • Implementation of Network security, Internet connectivity.• Lab setting, Hardware maintenance, Satellite video conference managing, etc.• Troubleshooting for PCs and peripherals• Internet Connection and printer Sharing, System Performance Monitoring• Installation and maintenance of peripherals• Installation of Operating System, Application Software, Anti-Virus Utilities, etc• Making monthly report using MS Office• Answering telephone calls whenever required• Troubleshoot and resolve software / hardware or Network technical issues with end user groups. • Maintaining inventory of all computers, servers and software with Inventory software.• Configuring license for software’s• Installing Microsoft Virtual Machine on VMware workstations.• Design, Procurement, implementation, maintenance and user management of networks, servers and PCs., • Installation and Configuration of VPN and Data Cards.• Software installations, network maintenance and Help desk support.• Evaluate, recommend & implement system enhancements & new functionality.• Created and maintained ghost images and deployed the images when needed for the various systems that required restoration• Systems backup and recovery (ARC Backup). • Installation & Repairing of Desktop PC, Laptop, Monitor and Printer.• Inventory of Servers, OS and other licenses.• Managing DHCP, DNS, Proxy and File & Print Servers.• Coordinating with Vendors to resolve the Hardware issues• Using remote tools Remote desktop connection, Dame Ware and team viewer to maintain and troubleshoot the remote systems.

Bachelor'S Degree, Computer Application, B

Activities and Societies: Attended various workshops conducted in our college. Won individual & group prizes for various items and drama.

+2 Higher Secondary, Computer Science

Activities and Societies: Debate Team, Drama, Kabadi Team, Seminars