Safeer Shah Email & Phone Number

United Kingdom

• Design and implement solutions as per customer needs by choosing the right combination of hardware and software along with detailed software customization • Motivate, develop and support the individuals in the team• Set performance related KPI’s for staff to drive efficiency and customer satisfaction• Analyse and develop revenue streams and cost reduction programs to achieve the company budget targets• Support Sales to maximize all opportunities in line with Company targets• Manage customer satisfaction and control and own the complaint management process• Promote and provide tools and information to ensure a uniform high level of service and product• Maintain close links with Service and Sales• Kept up to date with the latest software platforms and industry specific products• Attend customer, service reviews and customer escalation meetings• Assist where needed with tender support on technical and service delivery aspects• Identify training needs of staff and ensured all technical staff had the required level of expertise for the work they were completing• Ensure compliance to all Health and Safety legislation

Cheltenham

• Converted business from continuous loss to profit within 3 months• Interconnect CCTV and epos system for remote order taking and management monitoring• Integration of Microsoft MapPoint with epos system to instantly check customer location and apply delivery charges if over 3 miles. Also used to mark existing customers and planning for leaflet distribution• Email and SMS marketing strategy• Facebook presence and marketing• Customer database with complete contact details and previous orders• Secure and maintained recipes book for consistency of quality

Gloucester, United Kingdom

• Support Area Service Management by developing and delivering the strategic plans for the region• Motivate, develop, and support the individuals in the team• Analyze and develop revenue streams and cost reduction programs to achieve the company budget targets• Deliver Service performance and customer satisfaction in line with Company targets• Support Sales to maximize all opportunities in line with Company targets• Manage customer satisfaction and control and own the complaint management process• Ensure compliance to all Health and Safety legislation• Performance manage the team setting goals and regularly checking progress towards achieving those goals• Promote and provide tools and information to ensure a uniform high level of service and product performance• Identify areas of improvement required to maintain/improve cost effective product and field performance• Ensure field standards of dress and presentation are improved/maintained• Achieve key performance targets• Complete all necessary reporting requirements and paperwork in an accurate and timely manner• A very effective use of technology in order to ensure continuous improvements in the service delivery

Gloucester, United Kingdom

Feb 2009 – Apr 2010 Topaz Business Systems Ltd Services and IT ManagerNov 2007 – Jan 2009 Topaz Business Systems Ltd IT ManagerMar 2006 – Oct 2007 Topaz Business Systems Ltd IT SpecialistJun 2004 – Feb 2006 Topaz Business Systems Ltd Field Service Technician• Planning, implementation, configuration, monitoring and maintenance of network hardware and telecom equipment, including routers and switches etc.• Implementation and maintenance of network architecture components for managed services Installation, • Software updating and version control for network software, including distribution, tracking and maintenance of software for each computer• Monitoring and testing the performance of the configured structure• Installation and troubleshooting of Konica Minolta business products and software solutions• Remote access support of internal network and servers• Remote access support to customers for installation and troubleshooting of business products and software • Implementation and maintenance of network monitoring toolsets• CCTV Security System installation, management and troubleshooting

Pakistan

• Problem control and management• Installation and troubleshooting of Konica Minolta business products and software solutions• Service level management and service marketing• Organizational infrastructure management• IT systems planning and monitoring

Master'S Of Computer Sciences, Computer Science, A

Bachelor Of Commerce (Bcom), Business/Commerce, General

Intermediate (Fa)

Matriculation, Science