Cody Shaw Email & Phone Number

I’m a versatile, results-driven Customer Experience Leader with over 15 years of expertise in transforming customer engagement, driving digital innovation, and fostering high-performing teams. I’ve built my career on thinking differently - challenging conventions and delivering strategies that redefine customer experiences.Throughout my journey at Sheffield Group, Sydney Tools, and Repco, I’ve led transformative initiatives that blend human-centered design with cutting-edge digital solutions. From driving $50M in revenue growth to delivering $650K in operational savings, I’m passionate about creating scalable, omni-channel strategies that empower customers while achieving measurable business outcomes.I thrive on leading teams through change and transformation, fostering cultures of accountability, innovation, and ownership. By aligning operations with customer-first principles, I’ve driven a 20% increase in customer satisfaction and spearheaded the launch of industry-first digital capabilities that boost self-service adoption by 45%.An effective communicator and collaborative leader, I’m skilled at building strong relationships with stakeholders across all levels. Whether it’s through strategic vision, analytical insight, or operational excellence, I’m committed to delivering exceptional customer outcomes and making a lasting impact.I look forward to connecting with professionals who share a passion for innovation and transformative growth. Please feel free to reach out—I’d love to hear from you!

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  University Of Newcastle

  Bachelor'S Degree