Leading two teams within Infrastructure and Site Reliability ensuring a focus in toil reduction, observability, automation and communications.

Helping a team of great people achieve amazing things using DevOps tools like Puppet, Jenkins, Ansible and Git

Leading a global team across multiple sites we provide continual IT support for the business and development teams. My role is to provide technical guidance, direction and mentorship to the IT team while pushing the use of technology forward within the business.Since joining the team we have embarked on a project to enterprise and stabilize the businesses internal systems and developing process and procedure to follow in different situations. Key areas include:• Disaster Recovery• Automation of Windows Desktop Builds (MDT/Chocolatey)• Automation of Windows and Linux server builds (Chef)• Managed Server Upgrades• Network Monitoring (SCOM/Zabbix)• Implementation of Knowledgebase• Automated IT Inventory

Working as the European support contact out of the company's London office, my role was to provide all levels of IT support from Desktop to Infrastructure to the business where required for offices outside of the US.Reporting to the US based IT director and working alongside the software development teams infrastructure division we worked to add security and stability to the IT systems.

Heading the business IT system growth from a single office to a global business over 2 years in highly secure and audited IT environment. Building an IT team from me to 5 members to ensure a consistently high level of user and business support.Working for an IT Security company also brought new challenges as security was foremost in the companies mind for all IT implementations. This ensured we worked close with Security consultants with system design and implementation offering insight both ways with secure system design.We also successfully achieved and retained ISO27001 during this period, ensuring the correct process and procedures were implemented.UK Government SC Security Clearance

Working with the company across 3 office moves through its initial growth, as a member of a two Systems administrator team we provided a complete desktop to server and network support solution. Basing the systems on virtualization platforms and ensuring 100% uptime.The opportunity was also afforded to me to join the product development team, and utilize my Systems Administration knowledge to help build the companies Trusted Client system from concept to saleable item.As a business focused on providing secure government grade encryption security was high on the priority list of any implementations.

Becrypt supply a range of commercial and government approved hard disk encryption packages, for Windows platform, as well as Removable media encryption and the Trusted Client platform, as a software creator, the final product is sold worldwide via a reseller channel. Employed by Becrypt primarily to work with the Trusted Client product, and to provide 3rd line technical support for the current product line, The Trusted Client support role, involves working with customers during the testing stage of the project, and customising the Ubuntu based system to work with the customers infrastructure. This involves researching solutions and implementing them within the secure file structure using bash scripts. Due to an internal opportunity for a change, my past support knowledge has been relocated to the internal IT infrastructure project, where i am currently working on a VMWare VDI project, as well as streamlining internal support services, and implementing services across the company. Current Responsibilities include: · Network Infrastructure Management - Design, Implementation and Management · VMWare ESX Server Maintainance · Windows and Linux Server Implementaion and management · Designing and implementing future technologies. · Desktop Infrastucture Support including VMWare View, Thin Client Technologies and Windows X[/Vista/7 Desktops

Zenosis provide e-learning modules for the Compliance and Regulation sector of the Pharmaceutical industry. My role within the company was to ensure continual running of all back office servers, as well as provide user support for any IT related issues the user base may have. In addition to these responsibilities, I was responsible for continual development if internal software systems used for the creation and provision of the modules to customers. This would include hardware upgrades, software additions and/or enhancements.

Biscit Internet were a niche ISP providing broadband, web hosting and email services to corporate and end users, while working for the company, I was responsible for the IT support desk, which ran 24x7. This included staff schedules, reporting, and general management duties. Other remits included ensuring equipment which was a selection of Linux and Windows serves running hosting services, with a Cisco back end was redundant, and fault tolerant and available to customers 24hrs, and ensuring our level of customer facing services was kept to a high level.

Satit was a purpose built, school, based north of Bangkok. The schools owner, wanted to create a school which not only provided a high level of affordable bilingual education, this should also be provided, with the use of IT, from both a students and staffs perspective. I was taken on to setup the student based IT, which included setting up 2 50 user IT Labs using a Linux Backend. Creating the schools ICT syllabus, and ensuring it was implemented correctly, staff training, and the creation of cross curricular IT based projects.

Working as part of the BBC Local support team, we were responsible for customer facing Desktop PC support. I was responsible for a team of 4 engineers, ensuring that SLAs were met, and customers were kept happy. We were second line support, as customers would have to contact a first line support centre by phone, for initial problem resolution.

Lanbase were a reseller of Bay Networks equipment, providing both network design, implementation and support for various sized businesses. When I started at the company the Support department was relatively small, with 3 engineers. The team was built up to 9 Engineers upon leaving the company

Cabletron, were a leading supplier of Hubs and switches during the 90's, with Headquarters in the US, and in Berkshire. My role at Cabletron started, with working within the companies MIS department, working with the companies internal Desktop, Server and networking systems, a position became available within the European Support Centre on the same site, which I took, allowing for extensive training on networking, topologies and protocols. I was involved in both phone support, and on site installations.