Saffron Stevens Email & Phone Number

Welcome to Saffron’s Coaching.With over 13 years of leadership and coaching experience, I'm a qualified certified coach passionate about empowering individuals and businesses to reach their full potential.My professional journey has provided me with the expertise to facilitate transformative processes, and my practical leadership experience informs and.

Sydney, New South Wales, Australia

• Lead coaching and outplacement programs, supporting individuals through career transitions.
• Oversee team leadership and operational management to ensure high-quality service delivery.
• Drive transformation initiatives that improve efficiency and enhance client outcomes.
• Manage marketing strategies to increase brand visibility and service reach.
• Develop and implement training programs, focusing on continuous improvement and upskilling the team.
• Mentor and guide team members in their professional growth and development.

Sydney, New South Wales, Australia

• Provide guidance to consultants on effective recruitment best practices that enhance the candidate and client experience.
• Train, coach, and develop the team of consultants through people management practices that foster empowerment, collaboration, growth, and engagement.
• Lead by example, managing occasional end-to-end recruitment projects (including assessment centres) for senior and/or complex roles.
• Implement relationship management strategies through regular meetings, solution-oriented communication, and personable service delivery to boost client satisfaction and loyalty.
• Drive business transformation by researching, developing, and implementing operational and marketing projects to support business growth and efficiency.

Australia

Responsible for leading day-to-day operations - - Contact Centre- Member Service - Digital Sales- Payment Services - Transformation

East Yorkshire - Hull, Scunthorpe, Grimsby & Cleethorpes

• Lead 4 Branch Managers/Leaders to take ownership of their branches and teams while ensuring FCA standards are met and delivering exceptional customer experience.
• Oversee the leadership of 40 people across 4 branches in East Yorkshire, England.
• Lead and embed branch transformation initiatives to maximize all channel interactions, particularly focusing on the members' channel of choice.
• Deputise for the Member Relationship Director, leading 25 branches to ensure business needs are met in their absence.
• Lead people engagement across the District and Region, achieving the highest and most consistent employee engagement scores, peaking at 89%.
• Ensure effective resourcing for all branches within the cluster.

York, England, United Kingdom

• Lead a large branch (team of 15) and manage a Deputy Branch Manager to ensure the team is aligned with business goals.
• Deliver legendary service by coaching the team to provide a warm, human experience to each member across all channels while promoting the convenience of digital services.
• Use management information to support coaching and development conversations, ensuring consistent care of members' financial well-being.
• Recognised as a future Senior Female Leader, successfully selected for the 'Future Senior Leadership Programme,' scoring in the top 5 out of 350 applicants.
• Create and deliver training materials to branch employees, enabling them to effectively handle member contact calls during the pandemic across the North Region and the wider Society.

York

• Lead a team of 10 member representatives through effective coaching, training, and performance management to deliver legendary service to our members.

Wakefield, England, United Kingdom

• Lead a team of 16-18 Financial Crime Consultants.

United Kingdom

• Manage high-volume recruitment across all 5 Contact Centres nationwide.
• Create and organise effective assessment centres by building relationships with key stakeholders, including business leaders and the Hays Recruitment Partner.
• Liaise with recruitment agencies to ensure fulfillment with strong, successful candidates.
• Initiate community events (fraud, financial, and digital awareness) to build a presence on the high street and actively seek potential future talent.

Wakefield, England, United Kingdom

• Lead a team of 16-18 banking and savings trained consultants.
• Seconded to the ‘Regional Brands Merge’ project.
• Train, coach, and support members of Dunfermline Building Society on Nationwide’s ways of working and culture.
• Mentor leaders from DBS on the Nationwide Leadership framework.
• Resource and build the DBS Contact Centre through assessment centre leadership and change management.

Wakefield, England, United Kingdom

• Serve as a point of contact for less experienced colleagues, helping them effectively service members.
• Resolve member dissatisfaction by logging complaints in accordance with FCA and Ombudsman standards.
• Seconded to the ‘Banking Transformation’ project, leading and embedding the launch of 5 new current accounts and a new core system for the Contact Centre teams.