Safi Ullah Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Monitoring IT systems and networks for issues or abnormalities, such as performance degradation or security breaches. Taking proactive measures to prevent or mitigate.• Assisting with the installation, configuration, and troubleshooting of software applications and updates.• Providing basic hardware support, such as setting up workstations, installing peripherals (printers, scanners, etc.), and troubleshooting hardware issues.• Maintaining accurate records of support activities, including troubleshooting steps, solutions provided, and any relevant system configurations or changes.• Keeping users informed about the status of their support requests and providing timely updates on progress or resolution. • Participating in ongoing training and professional development to stay updated on new technologies and best practices in IT support. Providing feedback to improve support processes and procedures.• Office 365 & G Suite Admin:-• Strong skills with maintenance and administration of admin portals, Microsoft 365 with Focus on Exchange Online, MS Teams, Office Online.• Email accounts creation, provision with backup, Outlook Accounts configuration and backup.• Troubleshooting and solving errors and issues of the mailbox flow, (E-mail’s flow, Auto-replay, email Forwarding, Storage, compliance | security management.• Distribution email group setup, making internal and external signatures, creation of email routing rules.• Demonstrate troubleshooting skills for resolving common e-mail problems such as login issues, sending / receiving errors, spam filtering, and mailbox management.

Dubai, United Arab Emirates

• OS installation, solving all desktop related issues (slow PC performance, installation of new applications, maintaining Windows machine up to date.• Mac OS installation, solving all desktop related issues slow PC performance, installation of new applications, maintaining Mac OS machine up to date.• Outlook (2010, 2013, 2016) configuration for new employees and for existing employees (Fetching old emails, Configuring rules, backup and recovery of PST files).• Configuration the router, access point and installation the switches.• Managing the Etisalat firewall and access point. • Administrator systems and servers related to LAN and WAN (e.g. email systems, accounts, workstation ID, computer labs, classroom computers, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users.• Installing and configure the attendance management system and configure for every department attendance manage system.• Create monthly attendance report for every department separate.• Troubleshoot technology issues, Install and maintain equipment and software,• Ask questions to pinpoint the problem.• Perform remote troubleshooting.• Help new employees set up their workstations.• Maintain and upgrade equipment as needed.• Train new employees to use a company's software and apps.• Work with existing vendors to evaluate new technology.• Advise executives on the best technological solutions for an organization.• Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.• Test, install and set up application programs on user workstations.• Test network connections.• Train end users when new software or IT regulations arrive at a company.• Installed new technology software and apps like pc WhatsApp, telegram, WPS workstation and many more related office work.

Islamabad, Islāmābād, Pakistan

• Provided technical support to end-users, addressing hardware, software, network, and system issues.• Responded promptly to support requests and incidents via ticketing systems, email, phone, and in person.• Diagnosed and resolved issues by analyzing problems, identifying root causes, and implementing solutions.• Installed, configured, and upgraded computer hardware, operating systems, and software applications.• Conducted routine maintenance tasks, including system updates, patches, backups, and antivirus scans.• Offered training sessions to end-users and created documentation such as user guides and knowledge base articles.• Monitored the performance and availability of systems, servers, networks, and applications.• Collaborated with other IT teams to address complex technical issues and implement IT projects.• Provided remote support using remote access tools for off-site and remote users.• Maintained accurate inventory records and assisted with IT asset management and procurement.• Supported and administered third-party applications, ensured network security and connectivity.• Installed and integrated new server hardware and applications, and kept systems updated.• Administered Windows Server environments (2016/2012/2008), including file and print servers.• Maintained and administered computer networks and related environments, diagnosing and resolving hardware and software problems.• Installed operating systems, addressed desktop-related issues, and maintained Windows machines.• Configured Outlook (2010, 2013,2016) for new and existing employees, including email migration. Providing I.T support to Staff and Workers.• Installation of Wi-Fi Router(s) and Internet Access Point(s).• Installation of Windows and Utility Software(s).• Monitoring of Internet Facility in Company and Accommodation.• Maintenance and Configuration of Internet Devices.• Maintain the UN Interrupt Internet Facility.• Reporting to I.T Manager.

Pakistan

Bscs, Computer Science, A

Ics, Computer Science, A

Science, Biology, General, A