Working as Service Introduction Manager at Virtusa.Past experience: Experienced Service Management Lead, Service Operations and Security Deployment Lead with End to End and hands on experience on multiple ITIL processes. Expertise in providing process trainings, subject matter expert, handling Security Audits and Internal/External Project Health Check Audits. In-built multi-tasking abilities, handling many responsibilities simultaneously. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Possesses strong communication skills and can address huge audience.