* Handling IT Consulting & IT Services* Expanding Cyber Security | CPAASBusiness in India | UAE | MENA | APAC | Singapore | Malaysia* Mikrotik Certified Consulting | CPAAS Business* Solution Architect for FTTX Infrastructure in Telecommunication & Surveillance Security

Handling Entire IT & Infrastructure, Compliance, Technical SupportCreating Fibre Infrastructure in GPON TopologyCreating ISP Core Network with establish BGP With CDNCreating Process in CRMCreating Fibre & Wireless Network Infrastructure Managing DOT Compliance Configuring Core Router, Hotspot, AAA Authentication, OLT, ONT/ONUISP Solution Architect Mikrotik Certified Network AssociateMikrotik Certified Routing EngineerMikrotik Certified ConsultantMikrotik Certified IPV6 EngineerWe Create Internet To Connect Global

Internet Service Provider in Madurai & TNCPAAS Provider for India 🇮🇳 & UAE 🇦🇪

My Responsibilities to develop my business and organisation with good satisfied customers.Exploring the Globe 🌍 for Cybersecurity & Firewall, Hotspot Products

1. Responsible for Complete Corporate Customer Relationship Management2. Building good rapport and relationship with the High Value Customers.3. Conducting Account Reviews, User Meets and Service Camp For High Value Customers4. Focusing on Incremental Revenue Market Share (IRMS).5. Managing receivables collections to ensure nil out standing6. Designing & implementing programs in for maximum customer retention, especially for the High Value customer base7. Involved in appropriately handling the entire life-cycle management of Corporate Base, escalation management and suppressing repetitive complaints across the entire cluster8. Guiding and resolving the escalated customer complaints from High Value Customers9. Conducting competitor analysis for keeping abreast of market trends and promotional activities in coordination with external agencies to spearhead product launch, brand promotion and event management initiatives.10. Handling corporate complaints and resolving it within the prescribed TAT of the Zone11. Ensure personalized service through new initiatives like Updating New Plans, Product Upgrade, and Vas Updating Etc.12. Auditing the customer care activities of the department.13. Achieving Collection targets in allocated customer base14. Report generation on monthly basis for management review.

 Managing the Corporate Post-Paid customers allocated to the cluster and ensuring adherence to QA process, SLA’s,  Implementing smooth CC transactions across the entire Cluster, ensuring availability of systems MACD's, etc. as per company process. Building good rapport and relationship with the A & B Cat base of the cluster. Designing & implementing programs in for maximum customer retention, especially for the A, B & C Cat customer base.  Involved in appropriately handling the entire life-cycle management of Corporate Base, escalation management and suppressing repetitive complaints across the entire cluster. Managing receivables collections to ensure nil outstanding.  In charge of Retention activities in Cluster to retain A, B & C Cat Customers. Promoting sales for Value Added Services in Cluster for A & B Cat Customers. Handling corporate complaints and resolving it within the prescribed TAT of the Zone. Coordinating with the service centres for handset issues related to LG, Nokia, Motorola and Samsung. Coordinating with the network team for issues such as connectivity service, tracing the lost, roaming issues, inter-operator connectivity, and tower and server issues. Guiding and resolving the escalated customer complaints from A, B & C Cat Customers Ensure personalized service through new initiatives.

 Responsible for providing end-to-end services, which includes service, Networking Customer acquisition and account management with a huge base of Customers.  Troubleshooting, Assembling, Networking & Testing Systems and Computer Peripherals Resolving the issues of Customer Problem within a TAT of the complaint call logs. Maintaining strong relationship with Customer and involved in sales activities for Increase customer base