Safir Adeni Email and Phone Number
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A growth & transformation leader, I had the opportunity to lead phenomenal teams that helped transform multiple businesses in the US, Asia, Europe and LatAM. We scaled AI-SaaS business 10x in ARR and 20x in Valuation in 3.5 years; multi-country $385M BPO operations 800% in 4 years, delivering services in 13 languages through 7000 FTEs; turned-around 4 businesses to profitability, one by 900% ebitda growth; saved $350M annually for a Fortune 50 company, by optimizing $950M spend through strategic outsourcing and leading 17000 associates to deliver global best-in-class CX over 100 Million technical interactions annually; developed innovative supply chain strategies and implemented cutting-edge SCM and ERP software, optimizing $20 Billion in spend; started or incubated 6 startups in 3 countries. I have also set up 14 greenfield BPO, ITO, contact center and shared services centers in 9 countries. A global citizen, I have managed operations and led teams in over 40 countries.I am passionate about emerging technologies that drive innovative strategies and breakthrough results. I enjoy traveling the world, seeking the best tech and talent to source and the highest ROI assets that can be acquired. I advocate for customer-centric strategies, and believe that employee success drives customer success -- that leadership focus, empathy and risk-taking empowers organizations to achieve through speed, excellence, agility and continuous improvement.I have expertise implementing CX and digital transformation; deploying RPA, CSA, AI/ML, IoT, Cloud, SaaS, CRM, SCM solutions; operating omni-channel contact centers, BPOs, ITOs, support operations and IT services especially in tech, gig economy, telecom, healthcare, financial services, retail and travel sectors, leveraging six sigma for operational excellence. My core competence is scaling technology partnerships, right-shoring services, turnarounds of underperforming operations & supply chains, launching and growing SaaS CRM, AI, IoT, automation products, scaling via organic & inorganic growth, profit maximization. I have led 5 M&A deals and managed 3 post-merger integrations.I am a global executive, revenue leader, alliance builder and change agent with proven success leading and transforming large multinational companies to above-market profitability and growth, as well as scaling startups in multiple geographies. I am always keen to add transformational value to large global enterprises, PE firms, fast-growing startups and mid-size companies in a board and advisory capacity. safir.adeni@gmail.com.
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Corporate Vp, Strategic Programs (+Partnerships, Automation And Ai, And M And A Integrations)CiscoSouthlake, Tx, Us -
Chair/Member Leader, Digital Technologies GroupForbes Business Council 2023 - PresentBoston, Ma, Us -
Chair, Forbes Business Council DallasForbes Business Council 2020 - Apr 2023Boston, Ma, Us
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Corporate Vp, Strategic Programs (+Partnerships, Automation And Ai, And M&A Integrations)Cisco 2024 - PresentSan Jose, Ca, UsAs part of the Strategic Growth Operations Leadership, lead the following teams: - Revenue Transformation Strategy & Solutions- Sales and Partner Compensation Product management- M&A integration (Ops)- Strategic Partnerships- Product Quality Assurance; - Intelligent Automation & AI solutions- Policy and Program Management Office
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Corporate Vp, Strategic Partnerships, InvestmentsCisco 2023 - PresentSan Jose, Ca, UsAs part of the global COO organization, help Strategy, Planning and Insights Leadership with: - Amplifying Cisco's growth through emerging innovative strategic partnerships & investments.- Identifying, evaluating, establishing & executing high value global strategic partnerships.- Collaborating across all BUs and global regions to facilitate Win-Win-Win partnerships with strategic partners and end clients.- Coordinate all cross country investments into India
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Global Advisory Board MemberVirtual Advisory Board (Vab) 2020 - PresentLondon, England, GbVAB connects proven CEOs, Board Members and senior professionals across the globe to engage with the senior leadership and boards of different industries and sectors, to address their business challenges. -
Board MemberThe Global Chamber 2020 - PresentPhoenix, Arizona, Us -
Global Vp & Head, Channel Sales, Alliances & PartnershipsUniphore - The Power Of Voice 2020 - 2023Palo Alto , California, UsLeveraging digital transformation for enhancing Customer Experience. Transforming the Contact Center and BPO industry with AI, conversational service automation and RPA. Lead a team of full quota carrying senior sales leaders as well as overlay partner VP/Directors driving exponential sales and growth through "Sell To", Sell With" and Sell Through" GTM motions at a rocketship that is scaling 100-200% YoY. Team focuses on broad global partnerships with Technology partners, ISVs, SI, VARs, BPOs, GSI, Consulting Companies, Master Agents/Sub Agents, distributors, alliance partners, and other Channel partners. -
Ceo & Managing Partner | Advisor To Boards, Ceos, Coos, Cmos, Cros & CtosIneda Group 2019 - 2020• Advising on M&A, transformation strategy for global scale, operational efficiencies, turnarounds, crisis management and recovery for CX, BPO, Technology, Engineering, Travel and Healthcare services companies. • Consulting on customer experience and digital transformation (AI/ML, RPA, IoT); right-shoring of omnichannel BPO, ITO and contact center services; supply chain re-engineering; sourcing strategy development; Identification and selection of 'Right' geography, platform and provider, etc. -
PresidentFeuji Inc 2017 - 2019Dallas, Texas, UsLead global business and operations; Drive customer experience and digital transformation through emerging technologies, ITO, BPO and Staffing solutions.- Global Marketing, Brand Positioning/Strategy, Business Development and Growth- Innovation, Emerging Technologies/Service Offerings- Global Service Delivery, Capacity Planning and Operations Management. - Strategic Investments, M&A and Divestures -
Founder & CeoEknovate, Inc & Eknovate Solutions Pvt. Ltd. 2010 - 2017Austin, Texas , UsSafir had 2 active stints with this business during this period where he led the overall vision, strategy and execution of the business; Launched and ran the following product and business lines for Global Clients: - BPO and Call Center Services- IT Services, SMAC, App Development and Infrastructure and IT managed services- Human Capital Management (HCM) and Staffing Services- SaaS products for Healthcare, Staffing, Telecom/ISP, and Call Center/BPO ClientsEknovate merged with Feuji and will operate under the Feuji brand; Safir assumed the role of President, of the new company managing global business dev and operations. -
Ceo, Operating Partner, Founder & Board MemberIneda Venture Group 2010 - 2016Austin, Texas, UsIneda group is Hybrid Innovation, Transformation & Investment group offering Advisory, Consulting and Project Execution services for medium to large enterprises, PE firms, I-Banks while also providing Incubation, Advisory and Investment to startups and SMEs operating in USA, Europe & Asia ; We launched 5 startups and invested in 7 others in healthtech, fintech, IoT cloud security, cloud, CX, CRM software, online tech-support, omnichannel contact centers, BPO, ITO, HCM and e-commerce, leading to 3 exits.Some of Safir’s Advisory & Consulting assignments/accomplishments included:• Setting up 3 international delivery centers and SOPs for IT and BPO provider in Europe, Asia and Latin America.• Advising on M&A strategy, roll-ups, due diligence & negotiations for BPO, ITO, Contact center and Healthcare services co’s. • Business acquisition strategy, project negotiations and investor relations for $2B infrastructure project. • Leadership development of top 30 senior executives (directors/VPs/CxOs) of 30,000-employee, $1.3B enterprise.Some of Safir’s founding startups, operational assignments, investment & mentorship interests:Eknovate, Bizkloud, OmniveaOffering IT, SMAC (Social, Mobility, Analytics and Cloud) & Business services. BPO, Omnichannel Call Centers, Staffing, Healthcare RCM, process automation, WFM, CRM SaaS products for sales & support for Healthcare, BFSI, Telco/ISPIjinni.com, cloudeyes.tv, 24x7amubulance.com, futurejinni.com, Reffplus.com, cakemall.in, foodys.comDelivering Supply Chain, Logistics & E-commerce solutions for FMCG & Retail consumers, Online tech-support to US/UK consumers; Asia consumers needing Healthcare, referral management, BFSI, cloud security surveillance solutions. OliveDC.com, Nebulae.digital, Boostr.ai, teamgraph.aiProviding global disaster recovery and cloud migration solutions to F500 Financial Services companies, mobility and analytics platforms for customer experience, workforce management, and partner relationships. -
Ceo & Managing Director, Pan Asia (Ceo/Board Member Of 5 Global Entities)Sitel 2005 - 2010Miami, Fl, UsSafir had independent P&L responsibility for 5 legal entities in India, Singapore and China with delivery operations in 6 countries of Asia supporting Clients in North America, Europe, ANZ & Asia including a Singapore based holding Co. for AsiaPac investments. He managed over 7000 employees supporting client’s IT, technology, WFM, back-office, financial, sales, support and customer service needs in 13 languages. He organically improved operating profit 600% and revenues 500% and successfully integrated an acquisition of 1200 employees. Two of these companies were JVs with large Asian and North American corporations. His responsibilities included: • Lead all aspects of the JV between Sitel Corp and Tata Group reporting to the board comprised of Sitel, TCS, Tata Industries and Tata International.• Lead all aspects of Client Logic’s India JV with ITC and ITC Infotech.• Lead and manage all aspects of Sitel Pan Asia including its Asia Pac investments thru legal entities in India, Singapore and Hong Kong and Customer Success for F500 Clients. • Develop and execute Pan Asia growth strategy for site/city/country selection, build out, client ramp up, WFM and Demand Capacity for 7000+ FTEs based on emerging markets trends, client & site profitability and performance.Accomplishments:• Achieved breakthrough improvements in organizational growth, profitability, client performance, capacity planning, productivity and employee satisfaction. • 300% growth, 400% profitability improvement in 20 months multiplying Shareholder value (~22X ROI per M&A transaction executed in Mar ‘07)• Organically grew Sitel India from a 1 site to a 5 site, 4 City, nationally recognized BPO company and made Sitel Singapore profitable for the FIRST time in 10 years• Post M&A, Overall improvement in revenues of 800% and EBITDA of 900%.• Achieved Global Best in Class Customer Satisfaction for Fortune 500 Clients securing Top ratings at awards like JD powers (USA) and CCF -
Ceo & Managing Director, Sitel India LimitedSitel 2005 - 2010Miami, Fl, UsOne of the first MNC joint ventures in the IT/ITES space set up in India delivering global BPO and contact center services. A Joint Venture with TATA Group ($100 Billion conglomerate) and Sitel Corporation
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Director, Services Outsourcing, Cx & BpoDell, Inc 2002 - 2005Round Rock, Texas, Us• Overall Experience in H/W and S/W products as well as IT, contact center CX and BPO services Outsourcing. • Development, Implementation and Management of Global Customer Experience CX and Outsourcing strategies including selection and performance management of outsource partners predominantly located in Asia, LatAm, and North America. Forecasting demand, capacity planning, Transition and subsequent management of 17,000+ technical and CX service engineers to low cost destinations like India, Philippines & South America• Managed large and globally diverse service operations with >100 Million customer interactions and outsourced CXO relationships achieving world-class performance leveraging Six Sigma. -
Director & Head, Supply Chain E-Business, Tools & ProcessesDell, Inc 2000 - 2002Round Rock, Texas, Us• Lead the Supply Chain E-business group to design, develop and implement cutting edge supply chain and e-business strategies for Dell procurement, manufacturing and product development groups as well as Dell's collaboration partners in Asia.• Managing the business transformation (tools and process) group to implement all WWP IT projects leveraging internal and external S/W teams.• Led teams that drove innovative initiatives and implemented Solutions (software, systems, platforms, private networks and market-places) impacting > $30 Billion spend across Dell Americas, EMEA and APJ with Supply chain & Logistics across US, China, Taiwan, Korea, Malaysia, Mexico and Ireland. • Managed PMO and IT services team and application development and services budget > $200MM
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Director, Supply Chain ManagementJohnson Controls 1994 - 2000Cork, Ireland, IeTenure was at the 125 year global design and manufacturing company, York International Corporation which is now part of Johnson Controls Inc.Stint included senior product design and manufacturing engineering roles at divisional level; Corporate Director of Supply Chain (New Programs) and Director of Procurement/Sourcing at Airside Business Unit. Led global strategic sourcing; commodity and supplier management. Led SCM New programs collaborating with R&D, Product Development, Manufacturing, OEMs and Suppliers for concurrent engineering in NPI. Part of team that improved EBIT by $94 Million in one year.Received USA national awards for innovation in Clean-tech; AHR Expo Chicago 1995President – ASHRAE Chapter and Chair/Member for multiple National tech committees in USA as well as ISO – USTAG. Member/Co-Author of ASHRAE Standard 90.1 (US National Energy Code)Certified PE (Professional Engineer) - State of Maryland
Safir Adeni Skills
Safir Adeni Education Details
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Northwestern University - Kellogg School Of ManagementMangement -
Indian School Of BusinessVenture Capital Development Program
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Stanford UniversitySupply Chain Management For Global Competitiveness
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Southern Illinois University, CarbondaleCleantech
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Jawaharlal Nehru Technological UniversityMechanical Engineering
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St. Patricks High School
Frequently Asked Questions about Safir Adeni
What company does Safir Adeni work for?
Safir Adeni works for Cisco
What is Safir Adeni's role at the current company?
Safir Adeni's current role is Corporate VP, Strategic Programs (+Partnerships, Automation and AI, and M and A Integrations).
What is Safir Adeni's email address?
Safir Adeni's email address is sa****@****hoo.com
What is Safir Adeni's direct phone number?
Safir Adeni's direct phone number is +151272*****
What schools did Safir Adeni attend?
Safir Adeni attended Northwestern University - Kellogg School Of Management, Indian School Of Business, Stanford University, Southern Illinois University, Carbondale, Jawaharlal Nehru Technological University, St. Patricks High School.
What are some of Safir Adeni's interests?
Safir Adeni has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Safir Adeni known for?
Safir Adeni has skills like Outsourcing, Start Ups, Management, Business Development, Business Strategy, Saas, Leadership, Strategy, Entrepreneurship, Telecommunications, Cloud Computing, Project Management.
Who are Safir Adeni's colleagues?
Safir Adeni's colleagues are Subarna Sadhukhan, Marlucia Freire, Adeola Ikeoluwa, Himani Bhatt, Irina Harutyunyan, Jaime Finley, Vi James.
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