Safiya Walker Email & Phone Number

• Assist customers with inquiries by interpreting by-laws. • Interpret requests for enforcement and determining course of action. • Process by-law exemptions, sign permits, pool permits, etc.• Triage requests by telephone, email, and over the counter, and provide information on City services and by-laws with a timely and accurate response• Provide interdepartmental support to staff regarding by-laws, and screening and hearing processes.• Provide administrative support to the department. • Process and track ticket and payment information, issue late and cancellation notices.

• Approved/deny applications for business licenses, pool permits, short term accommodation permits, firework permits, noise exemptions and monitor the completion of files using MAX, Teranet, AMANDA and Infor Public Sector• Reviewed service requests of non-compliance and initiate enforcement to municipal licensing enforcement officers by providing evidence• Processed daily and weekly balances for financial reporting using SAP• Collect P.O.S. payments with accuracy using Amanda and Infor for issuance of licenses and permits in accordance with municipal by-law, standards of operating procedures and corporate policies• Provided information and support to Mayor, Councilor and to the public pertaining to municipal legislation and interpretation of by-law

Mississauga , Ontario

• Provided Regional, Provincial and Federal translation to customers • Initiate and process departmental service requests adhering to departmental information gathering requirements • Advised customers using information provided by tools such as KB (knowledge base), CRM (Customer Relationship Management), TXM (Tax Manger- Account Inquires), POA, E-City or other computer systems to determine what information customer needs• Submit service requests to business unit experts for further investigation or follow up • Identify and Resolve customer inquiries for general information

Mississauga Ontario

• Liaison between counsellors and their regional managers• Monitored case files for pending/unattended files• Performed inbound and outbound duties • Connected with internal departments to deal with discrepancies • Trained new hires in special contracts • Ensured proper connection between counsellors and their clients • Performed filing and archiving of contract documents electronic and paper • Followed up with monthly payments issued via telephone and correspondence • Ongoing communication with internal and external clients regarding billing issues and questions

Brampton, Ontario

• Provided an outstanding level of customer service to Small Business customers by offering effective and efficient solutions with a balanced approach• Used an advisory and proactive approach in providing customise value propositions to positively impact sales, productivity, customer satisfaction, loyalty and retention• Multi-tasked and maintained a high level of efficiency while meeting targets • Promoted and sold business products and services by clarifying, analyzing and assessing client needs, presenting pricing options, explaining policies and regulations to retain and improve revenue generation.

Social Work

Business Administration And Management, General