S Ackies Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

· Provide superior customer service to Friends members and donors by phone, email, and live chat.· Serve as the primary point of contact for incoming telephone calls.· Maintain membership records & membership database.· Generate reports as needed to measure and evaluate the success of the membership program and recommend, design, and implement.

Kennesaw, GA

• Isolate and resolve network issues (Juniper and Cisco deployments, L2/L3 switches, CMTS and Security Devices)
• Monitor and report issues for 100+ customers - troubleshooting L2/L3 Network issues in addition to RF and DOCSIS.
• Monitor and support critical managed network elements using real time alarming network fault notifications via Monolith NMS and SNMP traps.
• Directly access certain network elements to validate and further isolate specific trouble conditions including but not limited to BGP, OSPF, DOS attacks, ACL implementation, Memory and CPU Utilization
• Perform IOS upgrades on mission critical network infrastructure during Maintenance Windows
• Perform proactive network element health checks as part of normal surveillance activities.

Kennesaw, GA

Monitor and support critical managed network elements using real time alarming of network fault notification.Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.Initiate, update, track and close trouble tickets; creating.

Aided the lead SST in tasks like:Wiped hard drives Re-Imaged labsLoaded needed OS on to laptops and school labs computers Troubleshoot: PCs and Printers (DELL and HP) Diagnosed different issues with student devices Ran malware, spyware, etc. scans (and apply the proper removal if needed)& reset student password in Active Directory

Kennesaw, GA

Worked along side the Director of Career services with a Career services specialist and fellow Administrative assistant in the Career Services Center, where I found job leads and assisted students with resume building and in-field job searches.Main duties entailed: Researching job in the technical fieldResearching prospect companies (along with their.

Canton, GA

Skills Developed: Customer serviceCRM basics (Salesforce) Data entry on a Salesforce platform& Issuing and following through with Claims and Damage reports on a B2B and B2C level.