S Ackies Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

· Provide superior customer service to Friends members and donors by phone, email, and live chat.· Serve as the primary point of contact for incoming telephone calls.· Maintain membership records & membership database.· Generate reports as needed to measure and evaluate the success of the membership program and recommend, design, and implement improvements.· Provide input to the organization’s core management team to highlight membership or operational issues affecting the organization.· Promptly reply to voicemails and emails from members.· Accurately and promptly fulfill membership orders from online sales.· Assist park staff with any member issues or inventory requests.· Assist other staff members with administration, events, logistics & coordination as required.· Provide office & administrative back-end support, meetings notes, summaries & reporting.· Coordinate with office services vendors.· Assist in coordinating the development, management & execution of special events, promotions, & conferences.·

Kennesaw, Ga

• Isolate and resolve network issues (Juniper and Cisco deployments, L2/L3 switches, CMTS and Security Devices) • Monitor and report issues for 100+ customers - troubleshooting L2/L3 Network issues in addition to RF and DOCSIS.• Monitor and support critical managed network elements using real time alarming network fault notifications via Monolith NMS and SNMP traps. • Directly access certain network elements to validate and further isolate specific trouble conditions including but not limited to BGP, OSPF, DOS attacks, ACL implementation, Memory and CPU Utilization• Perform IOS upgrades on mission critical network infrastructure during Maintenance Windows • Perform proactive network element health checks as part of normal surveillance activities. • System Implementation for DOCSIS CMTS environment (Cisco, Arris and other leading vendors) • Isolate and resolve network VOIP related issues for small to medium size ISP

Kennesaw, Ga

Monitor and support critical managed network elements using real time alarming of network fault notification.Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.Initiate, update, track and close trouble tickets; creating and sending network alerts as needed to internal organizations (customer care, development, engineering, etc.).Perform proactive network element status and health checks as part of normal surveillance activities.Performs T1 and other voice related troubleshooting.Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.Work to ensure Service Level goals for alarms, tickets and calls are met.Provides suggestions and recommendations to NOC Supervisor for process improvement

Aided the lead SST in tasks like:Wiped hard drives Re-Imaged labsLoaded needed OS on to laptops and school labs computers Troubleshoot: PCs and Printers (DELL and HP) Diagnosed different issues with student devices Ran malware, spyware, etc. scans (and apply the proper removal if needed)& reset student password in Active Directory

Kennesaw, Ga

Worked along side the Director of Career services with a Career services specialist and fellow Administrative assistant in the Career Services Center, where I found job leads and assisted students with resume building and in-field job searches.Main duties entailed: Researching job in the technical fieldResearching prospect companies (along with their various HR and technical recruiting teams)Aiding students of all majors with specific Career Services questions& Setting appointments for the Career Services Director

Canton, Ga

Skills Developed: Customer serviceCRM basics (Salesforce) Data entry on a Salesforce platform& Issuing and following through with Claims and Damage reports on a B2B and B2C level.