Safayat Jamal Email & Phone Number

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

- Actively supporting users in compliance with the Service Level Agreement, using all communication methods including telephony, remote support, as well as in-person- Triaging tickets efficiently to the appropriate team members and providing an initial troubleshooting report for applicable tickets- Imaging over 300 new laptops for use by employees, deploying them to various departments around the region, and assisting users with backup and file transfers to new devices- Assisting over 200 users with migrating from the Blackberry Mobile Device Management server to the Microsoft Mobile Endpoint Management server as part of the Mobile Migration project- Comprehensive use and configuration of Active Directory, SCCM, VMWare Horizon, Microsoft Exchange, Microsoft Office 365 and OnPrem, Avaya Softphone, PowerShell scripting, Teamviewer and multiple other programs approved by the Region

Guelph, Ontario, Canada

- Assisted staff in resolving desktop issues in Windows 10 and Windows 7- Troubleshooted software issues from Microsoft apps, Semex applications, and others- Prepared new desktops, laptops, and tablets with operating system images and applications- Other hardware tasks: Replaced UPS unit, Organized hardware, Wiping unused servers/machines- Set up new hires through Active Directory and Office 365 Admin

Certificate Program, Information Technology Network Security, Information Technology

- Studied Information Technology Network Security - Graduated with distinction

Diploma Program, Information Technology Support Services (Co-Op), Information Technology

- Featured on the Dean's List for above average academic achievement - Graduated with distinction