Mohamed Safraz Mohamed Saleem Email & Phone Number

Australia

- Lead team by organizing work while communicating goals connecting work to its context. - Manage project progress by reporting to stakeholders.- Allocating resources for the team and coaching to improve their skills. - Motivating the team to accomplish goals and their professional targets. - Nurturing team members’ strengths, representing and advocating for the teams need. - Coordinate and deploy process structures with other NOC team leaders allocated for departments. - Provide escalation support for the team, in all NOC related activities, and liaise with staff and/or customers accordingly. - Become available on-call and/or after-hours coverage as required.

Sri Lanka

- Implement, analyse, troubleshoot and develop wireless telecommunications technologies across the fixed wireless network, while maintaining quality and reliability;- Troubleshoot and implement solutions in the event of hardware malfunctions and planned network upgrades;- Configure Fixed Wireless hardware across multiple manufacturers;- Coordinate with GOC and Field Engineers to ensure smooth provisioning and fault remediation;- Provide escalation support for Fixed Wireless faults, and liaise with staff and/or customers accordingly;- Monitor and analyse statistical and test data to improve system quality;- Assist with capacity planning, frequency planning and frequency hopping by applying carrier/interference (C/I) ratio analysis;- Assist with providing technical information to the marketing team for social media engagements, customer materials, enquiries and collateral (such as flyers or advertisement).- Provide on-call and/or after-hours coverage as required.

Sri Lanka

- Provide outstanding technical support to customers from both Wholesale and Enterprise business segments, including troubleshooting and resolving technical queries and monitoring network systems- Escalate complex technical enquiries and issues to our senior engineers- Troubleshoot and support L2 & L3 protocols (eg: VLANs, BGP, MPLS, ethernet) for connectivity, data, voice and infrastructure issues- Be responsible for timely and appropriate decisions- Be responsible for incident management processes (P1, P2, P3)- Process planned work and updates notifications to customers- Follow ticket hygiene and handover process- Maintain technical documentations.- Identify opportunities and implement best practices- Create and update network diagrams and documentations.- Utilize network monitoring tools to ensure stability and troubleshooting

Sri Lanka

Network Architecture - Network investigation and analysis - Network optimization - Improvement suggestion - Network hardening - Plan for future expansions in phases - Technological foot print and advantages for business opportunities - Reports based on segments/fragments/ details of networkSecurity Architecture- Investigation on security architecture - Optimization on current infrastructure - Improve security measures (Physical and logical) - Security hardening - End to end security tests for breakage - Security patching on end devices and security management devices - End point security suggestions and improvements

Colombo, Western, Sri Lanka

- Network/ data center architectural designing, implementation, deployment, commissioning and team supervision.- Client satisfaction and future expansion and/or technological improvements with existing and new clients.- Team and resource planning based on availability of labour, funds, technical expertise and time.- Technical reviews with clients and relevant vendors to meet on-going industry demand. - Learning and creating resources for the team to make sure they are up to date with current technology and techniques.- Decision making on team expertise, relevant acquisitions, team improvements and profile reviews.

- Design LAN/WAN solutions based on client requirements.- Implement, configure and test solutions for clients.- Customer support, on-site and remote 24x7.- Coordinating with teams, clients and vendors.

L1 level troubleshooting and on-site visit on faults. Handled customers were;- Bank Of Ceylon- People's Bank- National Servings Bank- Hatton National Bank- Sampath Bank- Commercial Bank- Amaana Bankand many other private sectors customers.

Union Place Colombo-1

Windows 2008 R2 Active directory management, Printer management, User management, Supporting/ Troubleshooting software and hardware.Deploying Clones & O/S Image transfer.Maintain Labs over 200 workstations in Domain Environment.Network infrastructure development specifically on security aspects.

West Ealing London

Provide IT needs for customers in Matrix IT SolutionsDesign and Develop user friendly network environments as for user requirementsMaintain networks for their security and efficiencyProvide remote help desk servicesGuide fellow techniciansSlot Allocation for site visitsTrain new technicians

Merton High Street London

Assembling and installing EPOS systemsProviding hardware and software support for customersProvide training on EPOS systemsOptimizing EPOS systems

Engineer'S Degree, Computer Network And Security, Second Class Upper Division

High School, Hnd In Electrical And Electronical Engineering

I did my studies in Electrical and Electronical engineering.

High School, A Level – Mathematics, General English: B Physics: C Mathematics: S Chemistry: S

I did my pre-schooling, G.C.E O/L and G.C.E A/L. I was able to achieve good name and reputation among all the school members and staff. I.